How We Launch New Telehealth Programs in One Month

By Kaleb Arnold

Have you ever wondered how HRS is able to work with organizations to launch new programs in one  month? This blog will share insight into how the HRS Implementation Team works to create an Implementation Plan for each client that results in efficient and quick new program launches. 


Do you know that HRS has launched Telehealth and RPM programs with a range of healthcare organizations? We’ve launched programs across the continuum— from enterprise health systems, to rural home health agencies, mid-sized hospice organizations, family owned physician practices, national payers, and many more. 

Over the years, our team has worked with these organizations to strategically plan, deliver, and execute new programs that help patients all across the country. As outlined in our blog on building an A+ telehealth team, launching a program starts with the core implementation team from the healthcare organization which consists of the Executive Champion, Clinical Champion, Project Manager, and IT Resources. The foundation of every implementation is collaboration between the implementation team of the client and the Client Success and Implementation team at HRS.

First things first... introductions!

Every organization is assigned an Implementation Lead and a Client Success Manager from our Client Success Team. The Implementation Lead and Client Success Manager are the point of contacts for all things throughout implementation and beyond. The Client Success Team partners with your team and your HRS Sales Executive to understand your organization, what goals have been determined thus far and the telehealth program’s vision. All teams will come together for introductions and create a project plan that suits your organization’s unique needs.

During the introductory meeting, HRS shares the Implementation Handbook that outlines every step of the process and industry-leading best practices to get your new program up and running. The handbook was developed in collaboration with our Clinical Services team to help organizations easily understand the HRS process and how to seamlessly implement RPM into your current workflow with clinical best practices in mind. 

So what actually happens during implementation? 

In our blog post on 5 Common Questions During HRS Implementation we answered the question “What should I expect to occur during implementation?”. The HRS Implementation process can be categorized into 4 main sections:

  1. General Kick-Off
  2. Technical + Marketing
  3. Program Customization
  4. Preparing for Go-Live

General Kick-Off

This initial phase plays a crucial role in the long-term success of your program and where all of the fun begins! As mentioned earlier, we will take the time to have a formal kick-off call to introduce you to the Client Success Team, conduct a needs assessment, review current processes, and give an overview of the entire implementation plan.

Technical + Marketing

Remember the 7 Pillars of Long-Term of Client Success? This phase introduces you to our suite of Subject Matter Experts to help with every aspect of your program. During this phase, we will begin the discovery process for systems integration, review the HRS Clinical Standards, begin program planning with your Core Implementation Team, and develop a robust marketing plan that targets referral sources, internal buy-in, and community outreach. Reviewing the Clinical Standards will be an important step in order to iron out your clinical processes from start of care to discharge. 

Program Customization

The 7 Pillars don’t stop with the above - At this time, we will meet with the HRS Logistics Team to develop your Inventory Management Plan (HRS offers a cost-effective inventory management solution that allows our team to focus on your equipment, while your team can focus entirely on delivering the best patient care). This phase is also used to introduce you to our Reimbursement Team to understand how you can receive compensation for running a Telehealth and RPM Program. Don’t forget to finalize your organization’s policy and procedures documentation at this time!

Preparing for Go-Live

We are almost to the finish line! Now that your team has an understanding of RPM and has developed the operational workflows, it is time to move to go-live. There are two main components that need to happen prior to go-live - the first of which being a discussion centered around measures of success. During this discussion, our teams will collaborate to define the success metrics for your program. Last step - training! Any end-user who will be interacting with patients enrolled in your program should be trained on the HRS platform. We will work with the core team to create a training plan that fits your organizations needs.


So how do we do it all in one month? By having an industry leading platform and a clear, defined, implementation process that allows us to introduce, implement, and execute your new program quickly and efficiently! 

Up Next: Meet HRS' Clinical Services Team

 

Tags: New Program, Implementation, Operations

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