Add-On: Remote Patient Onboarding
HRS will remotely onboard new patients and train them on how to use the RPM kit. This service also includes outbound shipment status tracking for kits.
From pre-enrollment through post-discharge, HRS will handle the time-intensive process of sanitizing, provisioning, and calibrating equipment—and ensuring it’s packaged and shipped from one patient to the next.
Unlike other companies that outsource logistics and inventory management, HRS owns the entire process from start to finish, reducing the overall cost and enabling greater transparency for our clients.
HRS Engagement Specialists will complete virtual installations, ensuring patients are familiar with our platform and using the equipment quickly.
Patient enrolls in telehealth program via your EMR system or through the HRS ClinicianConnect® portal
HRS builds, tests, and ships an RPM kit directly to each patient's doorstep
Each RPM kit arrives pre-configured for one-touch activation. HRS reaches out to the patient directly for remote onboarding
Your clinical team receives an alert that the patient is active on the RPM platform—then, they can start the telehealth program for that patient
As patients are discharged, HRS manages kit returns and inventory tracking, sanitization, re-provisioning, and shipping
Track the location of your RPM kits as they are in transit
View the status of your RPM kit order as it moves through the HRS system
Receive updates on the status of RPM kit returns
By outsourcing to HRS Logistics, our clients reduced failed kit returns by 14% and increased patient adherence by 13%.
HRS empowers the nation’s largest providers and payors to deliver advanced telehealth and remote patient monitoring solutions improving patient satisfaction, reducing readmission, and optimizing clinician workflow.
See the HRS difference. Contact us today to request a customized demonstration and quote for your organization.