Our Privacy Policy explains how we and some of the companies we work with collect, use, share and protect information in relation to our web application, HRS ClinicianConnect.

 

Our Policy applies to all visitors, users, and others who access the Service ("Users").

  1. INFORMATION WE COLLECT

Information you provide us directly:

Your first name, last name, password, and e-mail address when you register for an account.

 

Your Account Information

Your account information is used to authenticate you and help you access your account.

 

Text Messages:

Your text message information is encrypted and sent over to the recipient.  It is stored in the system with us, encrypted, for any future reference.

 

Changes made by you on the portal:

Your changes are stored with us as to make it available cross-platform.

 

  1. HOW WE USE YOUR INFORMATION

In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

  • help you efficiently access your information after you sign in
  • remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
  • provide, improve, test, and monitor the effectiveness of our Service
  • develop and test new products and features
  • diagnose or fix technology problems
  1. SHARING OF YOUR INFORMATION

We will not rent or sell your information to third parties outside Health Recovery Solutions (HRS) without your consent, except as noted in this Policy. 

Parties with whom we may share your information:

  • Video data from our video chat feature passes through TalkBox Limited, please refer to their privacy policy.
  • Audio data from our audio chat feature passes through Twilio,Inc. please refer to their privacy policy. No data is stored unless a voicemail is left. This data is stored by Twilio, Inc.

 

  1. HOW WE STORE YOUR DATA

Storage and Processing:

  • Your information collected through the Service is stored and processed in the United States.
  • We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account, full encryption of data both at rest and in transit.
  1. COOKIE POLICY

Why do we use cookies?

  • Cookies help us provide, protect, and improve our services by personalizing the data and providing a richer experience for the user.
  • We use cookies to verify your account and keep you logged in to make it easier for you to access and use your account.
  • Use of cookies also helps in securing and keeping both your account and data safe and secure.
  • Cookies also are used to enable certain functionalities as well as provide the best experience for the user as possible.
  1. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Service, please use the personal support number provided during implementation or contact Health Recovery Solutions at support@healthrecoverysolutions.com.

  1. CHANGES TO OUR PRIVACY POLICY

 

Health Recovery Solutions may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances.