RPM Solutions For Chronic Obstructive Pulmonary Disease (COPD)

Health Recovery Solutions (HRS) partners with providers across the care continuum to deliver telehealth and remote patient monitoring (RPM) for COPD patients in the following care settings:

  • Hospital + Health Systems
  • Home Health Agencies
  • Hospice + Palliative Care
  • Physician + Group Practices
  • Payers + Payviders

Turnkey Remote COPD Monitoring Solutions

With HRS’ ready-made, turnkey remote monitoring solutions, find out how we can help your COPD patient population reduce readmissions, improve patient compliance and satisfaction, and provide virtual care

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Problem

COPD patients have a high rate of readmissions. It's a difficult condition to control and historically has high rates of non-adherence. Healthcare organizations are often penalized under CMS's hospital readmission reduction program (HRRP) for readmissions within 30 days. Even worse, this progressive illness can lead to death if not treated properly

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Solution

HRS' telehealth and remote patient monitoring solutions can address these problems through symptom surveys, patient education, and vital sign monitoring through pulse oximeters, BP cuffs, heart rate monitoring and temperature monitoring. Additionally, virtual care through our tablet or mobile app can be utilized for regular care visits and triage purposes when there is an exacerbation of some type.

Check List

Benefits

Not only will your patients love the technology, but your organization can nail key quality metrics, like:

  • Reduced readmissions
  • Better ED utilization
  • Increased patient satisfaction
  • Decreased LOS
  • Improved QOL
  • Improved medication compliance
  • Better patient adherence to vitals and surveys

Our team provides HRS customers with best-in-class strategic, clinical, operational, product, and technical support

Our goal is to provide expert insight that enables HRS partners to consistently and confidently design, launch, and scale successful telehealth and RPM programs.

Clinical Experts

The Clinical Services team is a group of experienced RNs who have worked closely with telehealth and RPM in previous roles. They are best practice experts, having studied the many patient populations HRS partners serve to provide clinical guidance to support their programs through:

  • Clinical Playbooks to help launch your RPM program
  • Advice from clinical experts to help inform your operational workflow
  • Offer industry best practice and guidance

 

Reimbursement and Grant Assistance

HRS’ dedicated reimbursement team works with partners to help pursue reimbursement with CMS and commercial payers and establish private pay programs.

The HRS Grant Consultant provides partners with grant information for federal and state opportunities. Serving as a sounding board to partners looking to pursue grant funding, the Grant Consultant is an expert in identifying, researching and applying for grant opportunities.

 

 

Explore Telehealth Funding and Grants

Client Success Specialists

During the implementation process, each client is assigned a Client Success Manager (CSM). Each CSM is an expert on telehealth best practices and has a remarkable understanding of how the HRS product has been used across a variety of settings and patient populations. Serving as a strategic sounding board throughout the telehealth program, the dedicated CSM is responsible for:

  • The active and ongoing tracking of program success
  • Ensuring patient, population, and ROI metrics are achieved

 

 

Logistics

HRS offers partners two options for device and inventory management throughout their program:

  • HRS PatientDirect
    For partners not wishing to manage inventory, HRS offers a complete inventory management service, PatientDirect. A full logistics management team will take care of all cleaning, provisioning, and shipping of devices directly to your patients.
  • Inventory Self-management
    The inventory self-management service allows partners to manage their own inventory throughout the program.

Learn About PatientDirect

Technical Support

Available 24/7/365, HRS Call Center representatives go the extra mile to help patients, caregivers, and clinicians using the HRS solution. From troubleshooting connectivity issues to helping with Bluetooth pairing, the Call Center is responsible for helping resolve any issues an individual may have while using the HRS solution.

 

 

 

Learn More About HRS Technical Support

HRS Clients Achieve Results

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Among COPD and cardiac patients, Frederick health achieved:

  • 83% reduction in 30-day hospital readmissions 
  • $5.1 million in cost savings
  • 50% reduction in ED visits

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Frederick Health's CCM telehealth program targeted high-risk patients with an increased risk of hospitalization, including COPD, CHF, diabetes, AFib and hypertension, among others. The solution allowed the CCM clinical team to monitor patient vitals and medication adherence, provide disease-specific education to patients, and improve patient-clinical communication. The telehealth team now performs daily and weekly check-in calls, virtual visits to resolve medication discrepancies, and home visits depending on the patients’ health status. The program has allowed them to prioritize high-risk patients, improving their quality of life while saving them millions in costs.

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Among COPD and cardiac patients, Henry Ford was able to achieve the following:

  • 30-day hospital readmission rate of 10.5%
  • Daily patient adherence rate over 86%
  • Performed over 1000 virtual visits after risk alerts

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Henry Ford’s nursing team was able to use HRS’ state-of-the-art RPM solutions to monitor for variances inpatient data, including biometric readings, medication adherence, and symptom surveys. Additionally, they were able to triage patients, provide more in-depth assessments, and prevent hospitalizations through video conferencing. Finally, they were able to streamline communication and clinical documentation by integrating their EHR with the HRS telehealth platform

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Among COPD, Pneumonia, and cardiac patients, Baycare was able to achieve the following:

  • 115 O2 hospitalization saves
  • Patient satisfaction over 93%
  • Save $6 per patient per day

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BayCare’s RPM program supported patients and clinicians in a variety of ways. Virtual visits and daily interactions supported isolated patients through COVID-19. Immediate physician consultations were performed via the transitional care management program, connecting patients to a physician when in need. Finally, 24/7 biometric monitoring was performed to identify any potential covid-19 cases and enhance self-management of chronic care patients.

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Among COPD patients, Community VNA was able to achieve:

  • 0% 30-day hospital readmission rate
  • 93.7% daily patient adherence rate
  • 95.2% average patient satisfaction rate

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Community VNA has been able to improve patient outcomes through HRS’ platform in a variety of ways. They prioritize patient engagement with dedicated installers who introduce patients to the platform. They build patient trust with daily calls through a nurse monitor. They strengthen care continuity through patient reports, highlighting biometric trends and medication compliance and sharing them with referring physicians. Finally, they prevent hospitalizations through risk alerts and virtual visits to monitor and triage patients.

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Among COPD , cardiology, and hypertension patients, Summit West Care was able to achieve a:

  • 6.6% 30-day hospital readmission rate
  • 90% average patient adherence rate
  • 96% patient satisfaction rate

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SummitWest Care leveraged telehealth to support patients in a variety of ways. They performed 24/7 biometric and symptom monitoring through HRS’ innovative RPM and telehealth solutions. They were able to triage patients’ vital signs and symptom surveys, enabling their clinicians to identify potential COPD exacerbations and prevent hospitalizations. Additionally, they were able to perform HIPAA compliant virtual visits to review patient care plans, including medications and daily activities, as well as assess patient statuses, improving their patient care and results.

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Among COPD and cardiology patients, Liberty achieved the following:

  • 7.1% hospital readmission rate
  • 98% Patient satisfaction rate

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Using HRS’ innovative solutions, Liberty HomeCare’s team was able to reduce readmissions for patients with COPD as well as various cardiac conditions. They leveraged communication tools including text messaging, phone calls, and video conferencing. Clinicians monitored patient vitals, symptoms, and medication adherence 24/7 and promptly responded to patient needs and changes in health status. Communicating with every patient following a high-risk alert enabled the telehealth team to assess, educate, and prevent not only hospitalizations but future exacerbations.

Why Use HRS? Our Clients Say it Best

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"As a result of the additional support telemonitoring provides, we’re seeing more patients be proactive in their care, noticing when their symptoms are acting up, and visiting their primary care physicians before their health reaches a crisis point."

Donna Turlington
VP of Homecare at Liberty Hospice & Palliative Care Services

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"Much of CCMP’s success is due to the personal relationships we build with our patients as well as the great technology with the telemonitors. It is wonderful to see the growth and independence [of patients] develop throughout their enrollment in the telehealth program."

Lisa Hogan, BSN
Chronic Care Management Team Leader at Frederick health

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"3HC’s nurses have always been a call away, and when I put my numbers in the platform, it helps their team keep an eye on me everyday. I feel like the program has helped me a great deal... it makes me accountable for my own health."

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Avera

"We anticipated a swift and significant increase in patients and knew we needed to create a seamless process to ensure quality care. We involved provider groups and built a dedicated clinical telehealth team to keep open points of contact and streamline communication."

Dr. Chad Thury, MBA
Medical Director at Avera@Home

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"We see a future in which patients are comfortable with and proficient at utilizing mobile devices to communicate with clinicians, manage their healthcare, and be more knowledgeable about their own health, as well as the health of their loved ones."

Mary Hagen, BSN, RN
e-Home Care Manager at Henry Ford

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"The ability to not only see patients’ vital signs but to see them in real-time and perform a virtual visit with them is amazing and has added tremendous value to our services. We’re able to keep patients home, where they want to be while providing comfort to patients and families, and protecting our staff at Community VNA."

Sandy Legg-Forgiel
Community VNA

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"We see telehealth and RPM as an essential service for chronic care patients, post-surgical patients, patients with a high fall risk, and patients at-risk or recovering from the Coronavirus."


Charleen Raaum, RN
CEO at SummitWest Care

Telehealth Solutions for Every Patient

All-encompassing remote patient monitoring solution

PatientConnect® Complete, the most customizable remote patient monitoring solution in the market, promotes patient independence and self-symptom management by engaging patients in their care.

  • Improve clinician workflow through real-time patient-provider communication tools
  • Reduce readmission and emergency department (ED) utilization by improving patient engagement and self-symptom management 
  • Provide a complete hospital-to-home approach to managing high acuity patients
PatientConnect-Complete-product

Customized patient-centric solution

Designed for palliative care, hospice, behavioral health patients, and more, PatientConnect® Core is a tablet only solution that enables symptom management and clinical monitoring by facilitating real-time communications between the care team, caregiver, and patient.

  • Promote patient independence and caregiver peace of mind 
  • Improve the quality of life and facilitate comfort through real-time symptom monitoring
  • Equip patients with educational content and teach-back quizzes
PatientConnect-Core-product

Personalized approach to remote patient monitoring

PatientConnect® Mobile expands access to care across all patient populations with HRS’ bring your own device (BYOD) offering.

  • Facilitate advanced biometric monitoring with Bluetooth integrated peripherals 
  • Enable medication reconciliation through preset reminders
  • Engage patients across a wide range of disease condition cohorts
PatientConnect-Mobile-product

Innovation in remote patient monitoring

PatientConnect® Voice is an Interactive Voice Response (IVR)that utilizes the patient’s device to increase patient engagement and adherence post-hospital discharge.

  • Engage patients in self-symptom management with automated triage, wound imaging, and more 
  • Improve medication adherence and compliance through automated medication reminders
  • Provide real-time insight into patient’s condition through symptom surveys

PatientConnect-Voice-product
PatientConnect-Complete-product

PatientConnect® Complete

All-encompassing remote patient monitoring solution

PatientConnect® Complete, the most customizable remote patient monitoring solution in the market, promotes patient independence and self-symptom management by engaging patients in their care.

  • Improve clinician workflow through real-time patient-provider communication tools
  • Reduce readmission and emergency department (ED) utilization by improving patient engagement and self-symptom management 
  • Provide a complete hospital-to-home approach to managing high acuity patients
PatientConnect-Core-product

PatientConnect® Core

Customized patient-centric solution

Designed for palliative care, hospice, behavioral health patients, and more, PatientConnect® Core is a tablet only solution that enables symptom management and clinical monitoring by facilitating real-time communications between the care team, caregiver, and patient.

  • Promote patient independence and caregiver peace of mind 
  • Improve the quality of life and facilitate comfort through real-time symptom monitoring
  • Equip patients with educational content and teach-back quizzes
PatientConnect-Mobile-product

PatientConnect® Mobile

Personalized approach to remote patient monitoring

PatientConnect® Mobile expands access to care across all patient populations with HRS’ bring your own device (BYOD) offering.

  • Facilitate advanced biometric monitoring with Bluetooth integrated peripherals 
  • Enable medication reconciliation through preset reminders
  • Engage patients across a wide range of disease condition cohorts
PatientConnect-Voice-product

PatientConnect® Voice

Innovation in remote patient monitoring

PatientConnect® Voice is an Interactive Voice Response (IVR)that utilizes the patient’s device to increase patient engagement and adherence post-hospital discharge.

  • Engage patients in self-symptom management with automated triage, wound imaging, and more 
  • Improve medication adherence and compliance through automated medication reminders
  • Provide real-time insight into patient’s condition through symptom surveys

90+ Conditions Managed Remotely

Hypertension

Find out how you can do the following for your Hypertension patient populations:

  • Improve Medication Adherence
  • Educate Your Patients
  • Reduce Readmissions

Learn How Our Solutions Help with Hypertension

Diabetes

Find out how you can do the following for your Diabetes patient populations:

  • Reduce Readmissions
  • Decrease HGbA1c levels
  • Provide Virtual Care

Learn How Our Solutions Help with Diabetes

COVID-19

Find out how you can do the following for your COVID-19 patient populations:

  • Reduce Readmissions
  • Mitigate impact of Nursing Shortage
  • Provide Virtual Care

Learn How Our Solutions Help with COVID-19

Cardiac Conditions

Find out how you can prevent readmissions from the following patient populations:

  • Congestive Heart Failure
  • Hypertension
  • Atrial Fibrillation
  • Post Cardiac Surgery

Learn How Our Solutions Help with Cardiac Conditions

Benefits of RPM

Ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, & 2022

HRS empowers the nation’s largest providers and payors to deliver advanced telehealth and remote patient monitoring solutions improving patient satisfaction, reducing readmission, and optimizing clinician workflow.

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