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An Introduction to HRS Technical Services

By Pragya Mathur

Originally built to bridge the gap between the Technical Support and Implementation teams, the Technical Services team is responsible for overseeing EMR/SHP integrations, SSO integrations, and custom content for HRS’s 250+ clients across the country.

I sat down with 2 senior members of the Tech Services team, Drew Quinto and Joey Fine, for a discussion around the roles and responsibilities of this unique team.

Keep reading to learn more!


How did the Tech Services team come to be?

Overall, the growth and success of HRS within the past year created an opportunity for internal processes to be streamlined. Our team was formed to take on a variety of related tasks that were originally held by other teams across the company, like the Technical Support, Product Support, Implementation, and Product Management teams. So, what originally started out as specific responsibilities taken on by individual members of these teams, then became a specific team within HRS, and our responsibilities have expanded over time.

What does a typical day on the Tech Services Team look like?

Our schedules tend to vary depending on what projects we’re working on, and no two days on the Tech Services team are the same. On any given day, we hold meetings with clients to discuss new integrations, work on internal and external presentations, create new environments* for recently signed clients, and add new content and features to client environments.

*An environment is the client’s personalized HRS ClinicianConnect portal, that clinical teams will use to monitor their patients. Each environment can be customized to meet each client’s specific needs!

What is an Integration? How do they benefit HRS Clients?

An Integration with HRS enables our clients to connect their advanced software solutions, such as Electronic Medical Records or Single Sign On services, with our remote patient monitoring program. Setting up an integration for a client is a multi-staged project that includes discovery, scoping, building, testing, Quality Assurance, deployment and post deployment support.

Overall, these integrations help increase our client’s efficiency and improve clinical workflows, which allow for more structured use of the HRS product and a more scalable experience.

What kind of content can you add into a client’s environment?

HRS offers many avenues for customization, including custom consent forms and featuring client logos throughout their environment. We can also add specific communication and risk settings, add foreign language translations for content and survey questions, educational videos for patients to view on their tablets and more. For us, adding content to environments feels like bringing a new client to life!

What sets HRS’s Tech Services Team apart?

We genuinely enjoy the new opportunities and challenges each day brings. Finally seeing a project we’ve worked hard to bring to fruition is incredibly rewarding! Our roles are also very versatile, and we work cross functionally with client clinical teams and teams across HRS to bring our projects to life. These unique interactions give us specific expertise on the HRS Product and allows us to bring in a valuable perspective to further product use and implementation.

We are very excited to see what the future holds for this incredible team!


Learn More About Other Teams Supporting HRS Clients

 

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