Mastering Telehealth Piece by Piece
Vice President of Reimbursement
Health Recovery Solutions
Gerald currently serves as the Vice President of Reimbursement at Health Recovery Solutions. Gerald joined HRS in 2019, bringing over 20 years of experience in network management and provider relations with health insurers, HMOs, medical groups, and physician-managed care companies. In his role at HRS, Gerald leads reimbursement strategy assisting clients as they explore reimbursement opportunities, pursue commercial partnerships, and establish private pay programs.
Director of Advanced Care at Home
Home Health Foundation
Kathy Duckett, MSN, RN, brings expertise in program development, population health management and e-health innovation in the post-acute market to her role as the Director of Advanced Care at Home for the Home Health Foundation. As the Director, Advanced Care at Home she is responsible for program development and building of clinical teams and clinical expertise to meet high acuity patient needs, identifying opportunities and needs within the organization as well as partnering with the healthcare system leaders to develop and implement new and improve existing clinical programs to support the overarching goals of care in the home, and oversees all clinical functions and patient care delivery in advanced care services including, but not limited to telehealth, virtual visit modality, home infusion and home wound care programs. Ms. Duckett’s prior positions include Chief Clinical Officer for CareGroup Parmenter Home Care & Hospice, Director of Population Health for the VNA Care Network, Director of Training and Development for the Sutter Center for Integrated Care, and Director of Clinical Programs for Partners Healthcare at Home. Additionally, Ms. Duckett is the President of K. Duckett Consulting LLC and has consulted with numerous home care and hospice organizations across the country.
Ms. Duckett has received numerous awards for her work in developing innovative programs in telemonitoring and chronic care. She appears regularly as a speaker and panelist nationally and internationally on topics pertaining to e-Care, integrated care management, telemedicine, home healthcare, and innovation in healthcare. Ms. Duckett has published frequently on home healthcare-related issues. Ms. Duckett is an editorial board member of Home Healthcare Now, serves as the vice-chair of the American Telemedicine Association’s Home Telehealth Special Interest Group, of which she is also a former chairperson. Ms. Duckett received her Master of Science in Nursing Innovation and Intra/Entrepreneurship in Advance Nursing Practice.
This session reviews the requirements set by the CMS for obtaining reimbursement, highlighting a case study from HRS partner, Home Health Foundation.
During the session, Kathy Duckett from Home Health Foundation and HRS’ VP of Reimbursement, Gerald Buggs, shared best practices for deploying a private pay program, outlined a timeline for establishing commercial partnerships, and answered questions around where to begin planning, what data to collect, and how HRS can support.
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Vision to Virtual’s keynote session, hosted on November 3, 2021, presented the key drivers impacting the direction of healthcare and health-technology heading into 2022: the COVID-19 pandemic, the growing role of consumerism, increasing health disparities, telehealth reimbursement expansion, and more.
To successfully launch or expand a telehealth program, providers must first define and set clear goals and program objectives. This session will review the importance of aligning program goals with individual responsibilities as well as the organization’s overarching mission. Also, it will outline how to evaluate your goals periodically and when to adjust your workflows to ensure continued program success.
This session, hosted on day one of the Vision to Virtual conference, outlined the core roles and responsibilities of the telehealth team within an organization, highlighting case studies from HRS partners with telehealth teams as small as 5 members and as large as 50 members.
On day one of Vision to Virtual, HRS’ Clinical Services team announced its new Virtual Visit Care Model to help provider organizations operationalize virtual care. During the session, HRS’ VP of Clinical Services, Patty Upham, unveiled the new care model, outlining best practices to launch a virtual visit pilot program, including staffing requirements, workflow recommendations, and LUPA requirements.
To close out the first day of the Vision to Virtual conference, HRS’ Chief Clinical Officer, Florence Kariuki, was joined by Sentara Healthcare’s Vice President Clinical Services, Kim Bradley, and LHC Group’s Director of Clinical Programs, Kyle Lavergne, to discuss the critical nursing crisis confronting providers across the country and across care settings. During the roundtable, the panelists reflected on the impact of COVID-19 on the nursing shortage, how telehealth and RPM can support providers and patients, and the unique initiatives their organizations have launched to address the nursing shortage now and in the future.
During the session Kyle and Ann provided a wrap up of the telehealth policy changes that occurred over the last two years that helped spur the adoption of telehealth and RPM during the COVID-19 public health emergency (PHE). In addition, Kyle and Ann offered a look forward at the game changing bills and policy changes to look for heading into 2022, along with advice for how to become an advocate for the expansion of telehealth and RPM services.
There are two things that are necessary to secure long-term program buy-in and expansion: strong patient outcomes and program data. During this session, Dan Breazeale from Elara Caring joined HRS to review what data should be collected for your telehealth program, how to collect the necessary data, and in what ways you can use that data to inform future strategies and gauge success.
This session reviews the key elements necessary to launching a Hospital at Home program, hearing directly from HRS partners at Allina Health who launched a Hospital at Home program in one month during the COVID-19 pandemic.
During the final session of the 2021 Vision to Virtual conference, HRS Executives will sat down to discuss the future of HRS, highlighting new partnerships, product innovations, and clinical insights that will drive the company forward and support clients over the coming years.