Mastering Telehealth Piece by Piece
Vice President of Clinical Services
Health Recovery Solutions
Patty Upham, RN currently serves as the Vice President of Clinical Services at Health Recovery Solutions, where she helps lead clinical strategy and support clients as they launch and expand their RPM programs. Prior to joining HRS, Patty was the Director of FirstHealth Home Care for nearly 20 years. As Director, Patty managed FirstHealth Care Transitions including two Medicare Certified Home Health Agencies, a Complex Care Management Program, and the Center for Telehealth. Under her leadership, FirstHealth developed clinical pathways for chronic disease - a multidisciplinary, evidence-based, and patient-centered approach. Patty has over 30 years of Home Care experience and served a 3-year term on the American Hospital Association Advisory Board. She has been a frequent national speaker on the topics of telehealth and clinical and operational best practices.
HRS’ Clinical Services team is excited to announce its’ new Virtual Visit Care Model to help provider organizations operationalize virtual care. During this session, HRS’ VP of Clinical Services, Patty Upham, will unveil the new care model and outline best practices to launch a virtual visit pilot program, including staffing requirements, workflow recommendations, and LUPA requirements.
Vision to Virtual’s keynote session, hosted on November 3, 2021, presented the key drivers impacting the direction of healthcare and health-technology heading into 2022: the COVID-19 pandemic, the growing role of consumerism, increasing health disparities, telehealth reimbursement expansion, and more.
To successfully launch or expand a telehealth program, providers must first define and set clear goals and program objectives. This session will review the importance of aligning program goals with individual responsibilities as well as the organization’s overarching mission. Also, it will outline how to evaluate your goals periodically and when to adjust your workflows to ensure continued program success.
This session, hosted on day one of the Vision to Virtual conference, outlined the core roles and responsibilities of the telehealth team within an organization, highlighting case studies from HRS partners with telehealth teams as small as 5 members and as large as 50 members.
To close out the first day of the Vision to Virtual conference, HRS’ Chief Clinical Officer, Florence Kariuki, was joined by Sentara Healthcare’s Vice President Clinical Services, Kim Bradley, and LHC Group’s Director of Clinical Programs, Kyle Lavergne, to discuss the critical nursing crisis confronting providers across the country and across care settings. During the roundtable, the panelists reflected on the impact of COVID-19 on the nursing shortage, how telehealth and RPM can support providers and patients, and the unique initiatives their organizations have launched to address the nursing shortage now and in the future.
During the session Kyle and Ann of American Telemedicine Association provided a wrap up of the telehealth policy changes that occurred over the last two years that helped spur the adoption of telehealth and RPM during the COVID-19 public health emergency (PHE). In addition, Kyle and Ann offered a look forward at the game changing bills and policy changes to look for heading into 2022, along with advice for how to become an advocate for the expansion of telehealth and RPM services.
There are two things that are necessary to secure long-term program buy-in and expansion: strong patient outcomes and program data. During this session, Dan Breazeale from Elara Caring joined HRS to review what data should be collected for your telehealth program, how to collect the necessary data, and in what ways you can use that data to inform future strategies and gauge success.
While many organizations deploy telehealth to improve patient outcomes and ease clinical workloads, telehealth programs can also generate revenue through reimbursement opportunities. This session reviews the requirements set by the CMS for obtaining reimbursement, highlighting a case study from HRS partner, Home Health Foundation.
This session reviews the key elements necessary to launching a Hospital at Home program, hearing directly from HRS partners at Allina Health who launched a Hospital at Home program in one month during the COVID-19 pandemic.
During the final session of the 2021 Vision to Virtual conference, HRS Executives will sat down to discuss the future of HRS, highlighting new partnerships, product innovations, and clinical insights that will drive the company forward and support clients over the coming years.