Mastering Telehealth Piece by Piece
Director of Nursing
Royal Care (Emerest)
Lauren Weissberg joined Royal Care as the Director of Nursing in 2020, as Royal Care was launching its telehealth and remote patient monitoring program. In her role as Director of Nursing, Lauren focuses on creating clinical protocols and procedures to deliver the best possible care to patients. Prior to joining Royal Care (Emerest), Lauren worked at the bedside on a labor and delivery floor, rotating to the OR, PACU, and NICU.
Sandy Forgiel, BSN, RN has worked for Community VNA for more than 31 years. Beginning as a visiting nurse, she specialized in CHF and COPD management and teaching. In 2005, Sandy developed and implemented the Community VNA Telehealth program. This process included evaluating various telehealth vendors and selecting one for implementation, writing associated policies and procedures, educating clinical staff about the technology and program, marketing the program to physicians and patients, and triaging up to 60 patients each day. In 2012, Sandy became a certified disease management trainer through Sutter VNA and Hospice where she took this new knowledge and developed the disease management program for Community VNA.
A telehealth program is only as successful as the team behind it. When launching a program, securing buy-in across the organization—from executives to clinicians—is critical to ensuring long-term success. This session will outline the core responsibilities and role of the telehealth team within the organization, highlighting case studies from HRS partners with telehealth teams as small as 5 members and as large as 50 members.
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Vision to Virtual’s keynote session, hosted on November 3, 2021, presented the key drivers impacting the direction of healthcare and health-technology heading into 2022: the COVID-19 pandemic, the growing role of consumerism, increasing health disparities, telehealth reimbursement expansion, and more.
To successfully launch or expand a telehealth program, providers must first define and set clear goals and program objectives. This session will review the importance of aligning program goals with individual responsibilities as well as the organization’s overarching mission. Also, it will outline how to evaluate your goals periodically and when to adjust your workflows to ensure continued program success.
On day one of Vision to Virtual, HRS’ Clinical Services team announced its new Virtual Visit Care Model to help provider organizations operationalize virtual care. During the session, HRS’ VP of Clinical Services, Patty Upham, unveiled the new care model, outlining best practices to launch a virtual visit pilot program, including staffing requirements, workflow recommendations, and LUPA requirements.
To close out the first day of the Vision to Virtual conference, HRS’ Chief Clinical Officer, Florence Kariuki, was joined by Sentara Healthcare’s Vice President Clinical Services, Kim Bradley, and LHC Group’s Director of Clinical Programs, Kyle Lavergne, to discuss the critical nursing crisis confronting providers across the country and across care settings. During the roundtable, the panelists reflected on the impact of COVID-19 on the nursing shortage, how telehealth and RPM can support providers and patients, and the unique initiatives their organizations have launched to address the nursing shortage now and in the future.
During the session Kyle and Ann provided a wrap up of the telehealth policy changes that occurred over the last two years that helped spur the adoption of telehealth and RPM during the COVID-19 public health emergency (PHE). In addition, Kyle and Ann offered a look forward at the game changing bills and policy changes to look for heading into 2022, along with advice for how to become an advocate for the expansion of telehealth and RPM services.
There are two things that are necessary to secure long-term program buy-in and expansion: strong patient outcomes and program data. During this session, Dan Breazeale from Elara Caring joined HRS to review what data should be collected for your telehealth program, how to collect the necessary data, and in what ways you can use that data to inform future strategies and gauge success.
While many organizations deploy telehealth to improve patient outcomes and ease clinical workloads, telehealth programs can also generate revenue through reimbursement opportunities. This session reviews the requirements set by the CMS for obtaining reimbursement, highlighting a case study from HRS partner, Home Health Foundation.
This session reviews the key elements necessary to launching a Hospital at Home program, hearing directly from HRS partners at Allina Health who launched a Hospital at Home program in one month during the COVID-19 pandemic.
During the final session of the 2021 Vision to Virtual conference, HRS Executives will sat down to discuss the future of HRS, highlighting new partnerships, product innovations, and clinical insights that will drive the company forward and support clients over the coming years.