PatientConnect Release Notes

For PatientConnect, the following are our minimum software versions:

iOS: PCM (PC 3.0.0+)  

  • Target iOS 14 (2020 Release, but compatible with devices back to 2015)
    • Will also support higher versions recently released (iOS 15 and 16, though these have not been tested by QA)
  • Devices compatible with iOS 14

Android: PCM (PC 3.0.0+)  

  • Minimum SDK is 26 - Android Version 8 (Oreo)
  • Maximum SDK is 33 - Android 13 (latest tested by QA)
  • Our tablets that have been approved for release include S5E (Android 9, 10, 11), A7 LITE (Android 11)
  • Android 13
    • A7 LITE has received the Android 13 update.

Please Note: This version of PatientConnect Redesign is currently in its "early access" phase and will become available to all users shortly.

With the latest updates to PatientConnect Redesign, your patients gain:

  • An enhanced understanding of, and involvement with, their own care. They can now view their current day’s readings right on their home screen. 
  • Clearer and easier-to-follow device pairing instructions. We’ve updated each Bluetooth device’s step-by-step pairing instructions to simplify them and help you and your patients have an easier time following along while pairing or unpairing devices. 
  • Faster-to-load care plan updates and assignments. Tablets require less time to process and display a new care plan or update a patient’s current care plan. 
  • The latest support from our audio and video call providers, Vonage and Zoom. No matter which provider your organization uses, you’ll have access to their most recent updates and improvements.
Continue reading to learn more about the new features and improvements coming to PatientConnect!


Improvement: Home Screen Health Task Tile Size, Layout, and Information Enhancements

  • To provide your patients with an easier-to-understand home screen, we’ve redesigned the health task tiles. This new look and layout...
    • Displays each of their most recent health readings right on the home screen, granting your patients a better view into their own submissions. 
    • More comfortably fits each of the health task tiles on the screen so that the patient does not have to scroll up and down to see all their assigned tasks.
PC 3.1.1 - Imagery - Coming Soon - 7 Mods - Incomplete The new look and feel of the PatientConnect Home Screen allows for more information to comfortably fit on the screen, while still showing your patients all the same text and icons they know already.


New Feature: Current-Day Reading Overview Available on the Home Screen

  • When a patient submits a reading – Bluetooth or manual – their home screen will display their reading right within the health tile. 
  • To help patients avoid confusion and clearly understand what is due each day, the “Current Reading” feature will only display the readings taken during a single day. The "Current Reading” feature will reset at 12:00 AM [ET] (midnight).
PC 3.1.1 - Imagery - Coming Soon - 7 Mods - Complete - Highlighted

NOTE: To activate this feature for your patients, please contact your HRS representative. 


New Feature: PatientConnect Will Display the Tablet’s Signal Strength

  • To help patients better understand their device’s status in real time, the PatientConnect Home Screen will conveniently display the tablet’s cellular signal strength right next to the remaining battery percentage.


The signal strength icon appears near the top-right corner of the screen.


New Feature: Tablet Users Can Submit Device Status to HRS Support Staff

  • With the tap of a single button, tablet users can now submit a status report for their device directly to HRS support staff.
  • Submitting a report through this new button – “Submit App Logs” – provides HRS staff with information on the device’s current state and empowers our teams to diagnose and resolve and issues that the device is experiencing.
  • You’ll see this new button in 2 locations within PatientConnect: 
    • If the device is assigned to a patient, the “Submit App Logs” button appears within PatientConnect’s slideout Menu. 
    • If the device is not assigned to a patient, the “Submit App Logs” button appears on the “Assign A Patient” screen.

PC 3.1.1 - Imagery - Coming Soon - Submit App Logs - Menu - Arrow

When the tablet has a patient profile assigned to it, the "Submit App Logs" button appears in the Menu under the Help section.

PC 3.1.1 - Imagery - Coming Soon - Submit App Logs - Assign Patient - Arrow

When the tablet does not have a patient profile assigned to it, the "Submit App Logs" button appears in the top-left corner of the Assign A Patient screen.


Improvement: Clear and Easy-to-Understand Bluetooth Device Pairing Instructions

  • Device-by-device pairing instructions better complement the user experience and align with device manufacturer guidance. If you or your patients need to pair a Bluetooth health device to a tablet, you’ll have much clearer and simpler pairing instructions to follow.
  • You can check out these new instructions by opening PatientConnect’s slide-out Menu, tapping on Devices, selecting a device type, and then tapping on your specific device model.


Improvement: Faster Loading Time for Care Plan Assignments and Updates

  • When you update a patient’s care plan, or assign an entirely new care plan, the tablet now requires less time to process and reflect your changes. Often times, the care plan assignment and update processes take only a few seconds; though we’ve made an update that will eliminate processing times of more than 5 minutes.

Did You Know: Your patients can refresh their PatientConnect Tablet and PatientConnect Mobile profiles with 1 swipe of their home screen? This is the quickest and simplest way to process recent updates. All they have to do is open PatientConnect to their home screen, and gently swipe their device screen in a downward motion.  


Improvement: Support for the Latest Vonage and Zoom Updates

  • To offer you and your patients the latest enhancements provided by our video and voice calling partners, Vonage and Zoom, we’ve implemented recent software updates made for each platform.
    • For our Vonage users, this update provides an audio performance improvement so that calls are clearer, and conversations are easier to hear and understand. 
    • For our Zoom users, this update provides the latest security and performance updates. 

The latest version of PatientConnect Redesign provides key improvements to your and your patients’ experiences in a few important areas:  

  • Streamlining the patient-to-patient device changeover process. We've improved Bluetooth pairing so that clinicians and patients experience fewer instances where Bluetooth devices unpair from the tablet as the kit transitions from one patient to another. 
  • Preventing tablets from showing a black screen. Tablets better adapt to PatientConnect’s necessary memory usage as users interact with the app and complete their daily tasks. 
  • Simplifying and refining the Bluetooth transmission process for glucometer users. We've adjusted how PatientConnect receives and processes readings from the True Metrix Air or True Metrix by Nipro glucometers, resulting in a smoother and more accurate Bluetooth process overall. 
  • Enhancing support for Glucose users with an additional unit of measurement. Organizations utilizing Millimoles per Liter (mmol/L) as their unit of measurement for glucose readings can now see and hear mmol/L as their default metric on all HRS products.

Continue reading to learn more about each improvement.


Improvement: Bluetooth Pairing Continuity Between Devices and Tablets

  • To simplify your workflow between patient kit assignments, we improved Bluetooth pairing to help prevent Bluetooth devices from unpairing in-between patient profile assignments.
  • This reduces the opportunity for your devices to unpair in between patient assignments (regardless of the length of time between assignments), simplifies the changeover process for inventory managers, and empowers more patients to smoothly transition to at-home care.


Improvement: Refining the Glucometer-to-Tablet Bluetooth Transmission Process 

  • To provide our Glucose health task users and their clinicians with a better overall experience, we refined how PatientConnect receives and process health readings submitted from the True Metrix Air or True Metrix by Nipro glucometers.


New Feature: Millimoles Per Liter Available as Unit of Measurement for Glucose 

  • In support of our international users, we introduced Millimoles Per Liter (mmol/L) as an available unit of measurement for our Glucose health task
  • If your organization utilizes mmol/L as your standard unit of measurement for Glucose, PatientConnect will display and audibly announce “mmol/L” in all areas of the app, including users submit their metrics.


Bug Fixes

  • We made a few backend updates to prevent tablets from displaying a black screen that stops users from interacting with PatientConnect.

Behind-The-Scenes Software Updates & Bug Fixes:

  • We've made a few updates to our system and resolved a few bugs to provide a better, more seamless experience for our PatientConnect users.

Improvement: Reliability and Consistency of Tablet Status Updates

  • We have increased the speed within which tablets will process and display changes to its status, including the:
    • Assignment of a Patient Profile to the tablet.
    • Updating of a previously assigned Patient Profile and/or Care Plan.
    • Recording and processing of biometric submissions.
    • Recording and processing survey submissions.

Improvement: Increased Text Size Within PatientConnect App

  • We’ve increased the size of the on-screen text throughout many parts of PatientConnect, including the:
    • Home Screen Navigation Bar
    • Menu
    • Contact button
    • Messages window
    • Device Instructions pages


Pictured Above: Increasing the text size of certain words and lists will further assist our users with visual impairments and make PatientConnect a more accessible app.

Improvement: PatientConnect Can “Read Aloud” Metrics 

  • To better support our users with visual impairments, PatientConnect Redesign can audibly announce a submitted metric to the user. 
  • In addition, to guarantee time for PatientConnect Redesign to audibly announce the metric, the submission countdown timer increased to 8 seconds. Previously, it was a 5-second countdown timer. 

Improvement: "Charging" Symbol Introduced on PatientConnect Home Screen 

  • When a PatientConnect Redesign user plugs the tablet into a power source, and the tablet is charging, the PatientConnect Home Screen will display a lightning bolt icon overtop of the battery icon. This lightning bolt icon informs that tablet user that their tablet is charging.


Pictured Above: The new "device charging" symbol will inform PatientConnect Tablet users of the tablet's current charging status.

Improvement: User Accessibility Enhancements Throughout PatientConnect  

  • We’ve increased the contrast between certain elements within the application. Doing so improves readability for visually impaired users.
  • Increased our app’s accessibility with “descriptive text” that will allow screen readers and assistive technology to read out additional, page-specific information.
  • Enhanced our level of support for device-specific font size increases by an iPhone (iOS) user, so that PatientConnect Mobile will display the user’s preferred font size.
  • If a PatientConnect user has a keyboard plugged into their device, they can use the Escape (ESC) button to close pop-up screens and return to the previous page. For example, the patient could press ESC to close the Blood Pressure module and return to the PatientConnect Home Screen.

Improvement: Audio Alerts for Reminders

  • PatientConnect Mobile users will hear their device’s standard audio sounds for app reminders. 
  • PatientConnect will feature a new audio notification language for reminders.

Improvement: “Assign A Patient” Screen to Display the PatientConnect Version Number

  • To help a tablet user understand which version of PatientConnect their tablet is using, the PatientConnect Version Number will now appear on the “Assign A Patient” screen. 


Pictured Above: Placing the PatientConnect Version Number on the “Assign A Patient” screen helps a tablet user understand the current software version without assigning a patient OR contacting HRS for assistance. 

Improvement: "Contact” Button Hidden From PatientConnect Users Who Do Not Use Voice Calling, Video Calling, and Messaging

  • If a ClinicianConnect user disables communication for a patient, or the patient does not have an assigned clinician, that patient will not see the Contact Clinician dropdown menu item within PatientConnect.

Improvement: Historical Bluetooth Readings No Longer Recorded or Transmitted to ClinicianConnect.  

  • If a patient records a reading with a health device while the tablet is powered off or is out of range, and then takes another reading later with the tablet powered on and within range, the tablet will only transmit the most recent reading.

Improvement: Updated Pairing Instructions for Bluetooth Health Devices 

  • PatientConnect users will see clearer, more informative pairing instructions for each supported Bluetooth health device. 
  • We’ve removed instructions for health devices that are no longer supported.

February 13, 2023

Improvement: Consent Form Submission

We’ve made an improvement that will help you have a better experience using PatientConnect by resolving an issue some users experienced while submitting a consent form. 

Please note, you may see a Bluetooth Pairing Request pop-up message following this update. If you receive a Bluetooth Pairing Request, please tap on Pair. 

Pictured: an example of a Bluetooth Pairing Request pop-up message. 

January 5, 2023

Improvement: Android Device Users Will Hear Audible Notification of Incoming Calls and Messages

  • When a patient receives a video or voice call from their care team or caregiver, the patient will hear an audible notification of the incoming call or message.  
    • For voice or video calls, the patient will hear a “ringing” notification.  
    • For a text message, the patient will hear a “beeping” tone. 
  • To hear the notification, a patient must have their device’s volume turned on.

Improvement: PDF Documents Will Open Right in PatientConnect Mobile

  • When a patient taps on an assigned PDF document, PatientConnect Mobile will automatically open their PDF right within the app. Patients will still be able to scroll up and down, zoom in, and zoom out just like before. 

Improvement: Caregivers Organized Alphabetically by First Name

  • No matter the order that two or more caregivers are added for a patient, the caregivers will now appear in alphabetical order by first name.

Bug Fixes

  • On-screen text becomes a bit easier to read with some minor UI polishing. 

March 3, 2022

New Feature: Additional Welch Allyn and TaiDoc Peripheral Devices

  • To better serve our patients and clinicians, we’re adding a new blood pressure monitor, scale, and thermometer to our inventory of available peripheral devices:
    • Welch Allyn Home® Blood Pressure Monitor
    • Welch Allyn Home® Scale
    • TaiDoc TD-1107 Ear Thermometer

Improvement: “Reset Metrics” Button Added to Four Modules

  • Looking for an updated reading? Patients will soon be able to submit additional metrics for the Activity, Medication, Survey, and Weight modules as clinicians gain the ability to reset a patient’s metrics through ClinicianConnect.

Improvement: Adding a Patient Consent Form Reset Button

  • Clinicians gain the ability to reset a patient’s consent form through the patient’s profile, allowing the patient to review and complete the consent form more than once during their care journey.

Improvement: Available Bluetooth Devices List to Only Show HRS-Supported Peripherals

  • With the goal of simplifying the pairing process and avoiding confusion for patients, PatientConnect Mobile users will only see HRS-supported peripherals on the Device List page going forward.

Improvement: The “Wound Imaging” Module Will Become the “Imaging” Module

  • To better reflect the module’s true capabilities for clinicians, patients, and caregivers, the “Wound Imaging” module will appear as the “Imaging” module:
    • On the PatientConnect Mobile Home Screen
    • As the title text once a patient opens the Imaging module from PatientConnect Mobile’s Home Screen

Bug Fixes

  • Resolution of issues impacting the patient’s overall experience using PatientConnect Mobile