ClinicianConnect Web Release Notes

Release Notes

ClinicianConnect

CaregiverConnect Mobile

ClinicianConnect Mobile

PatientConnect

January 6, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

Quick View Everywhere

  • Always-On Access Across Pages: Quick View stays open as you navigate through ClinicianConnect, keeping patient context front and center.

  • Seamless Patient Switching: Move between patient profiles without closing the Quick View panel—data updates instantly as you select new patients.

  • Integrated with Alert Dashboard: Open Quick View directly from active alerts to review patient details without leaving the dashboard.

  • Inventory & Device History Integration: Access patient info from any Inventory tabs and Device History screens —no need to leave your current view.

  • Smart Communication Prompts: Incoming video, voice, or chat messages trigger reminders to save changes before switching patients, ensuring no data is lost.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Always-On Access Across Pages

Building on the trusted foundation of the original Patient Overview Widget, Quick View elevates how clinicians access critical patient information. With just a glance, care teams can instantly see the most vital details, enabling swift, informed responses to patient needs—right from the Patient List. Now enhanced within ClinicianConnect, the overview seamlessly remains visible as you navigate between screens, ensuring essential patient data is always at your fingertips when you need it most.

204f4be5-049b-4928-bbb9-88f9cfdd3eaf

qv 3

Screenshot 2025-10-08 at 4.26.51 PM

Simply tap the blue heart icon beside any patient in the Patient List to open their Quick View—now designed to stay accessible for as long as you need it.

Seamless Patient Switching

With Quick View, clinicians can effortlessly navigate between patient profiles just by clicking on another name from the list, instantly accessing the most up-to-date information for each individual—no need to close or reload panels. This intuitive capability empowers care teams to efficiently review and manage multiple patients, streamlining workflow and supporting timely clinical decisions.

seamless

Effortlessly toggle between patient profiles with Quick View, experiencing real-time data updates across every section while only keeping one session active as you navigate.

Integrated with Alert Dashboard

Experience seamless clinical workflows with our Quick View feature now accessible right from the Alert dashboard. Clinicians can instantly open patient details from any active alert, accelerating critical decisions while remaining focused in their workflow.

The same intuitive experience extends to managing notifications. When you select a patient from the notification center, the center stays readily available while Quick View gracefully presents patient insights in the foreground—keeping essential alerts and real-time information within immediate reach, so you can respond promptly and confidently without ever missing a critical update.

Screenshot 2025-10-08 at 4.47.57 PM

Simply click a patient name under the active alert’s buckets to pop up Quick View.

Screenshot 2025-10-08 at 5.55.24 PM

Selecting the patient from any notification will pop their Quick View up in the background.

Inventory & Device History Integration

If your team uses HRS Logistics and the Inventory Management Portal within ClinicianConnect, managing devices alongside patient care is now more streamlined than ever. With the new Quick View feature on the Inventory page, clinicians can instantly view key patient details by simply selecting a patient’s name—no need to open the full profile—saving valuable time and enhancing workflow efficiency.

 

Screenshot 2025-10-08 at 5.14.57 PM

inventory 2

From the Assigned Patient section of the Tablet tab, select any patient’s name to instantly launch the Quick View while your Tablet Inventory remains conveniently in sight.

inventory 3

Quick View stays open as you effortlessly switch between the Overview, Tablet Inventory, Order History, or PC Mobile tabs. When you select a different patient from any tab, Quick View instantly refreshes with that patient’s details, ensuring you always have the right information at your fingertips.

Smart Communication Prompts

When a clinician receives a video call, voice call, or chat message during Quick View, a discreet notification ensures they can pause and securely save their work before joining the conversation. Choose “Answer” to seamlessly connect with the incoming patient, or “Decline” to continue focusing on your current patient. Upon answering, Quick View instantly shifts to display the details of the new patient, ensuring you stay informed and engaged with every interaction. This intelligent safeguard empowers clinicians to act quickly without fear of losing important patient data or workflow updates, even in the most pivotal moments.

 

Screenshot 2025-10-24 at 10.01.50 AM

If Quick View is open during an incoming communication, a notification appears at the bottom of the communication screen reminding you to save before accepting.

November 18, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Eligibility Transparency: Kit options will now dynamically display based on your contracted license types.

  • Real-Time License Availability: See your license availability for every kit option instantly, with always up-to-date counts at the moment you begin a new order.

  • Revamped Order Form UI: Our redesigned interface transforms the ordering process into a seamless and effortless experience.

  • Integrated Backorder Alerts: Get real-time updates on licensing or inventory hold-ups with new Backorder status message

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Inventory License Management

Introducing the innovative Inventory License Management feature within the Inventory Management Portal of ClinicianConnect. This tool is crafted to enhance your understanding of license usage and availability, granting you greater control over your inventory and ensuring compliance with licensing requirements.

One of the key characteristics of this enhancement is Eligibility Transparency. Kit options will now dynamically display based on your contracted license types. For example, if your organization doesn’t have a mobile license, the "Mobile Kit" tile will no longer appear. This streamlines your view and makes it easier to navigate the available options.

Another important characteristic is Real-Time License Availability. This feature allows you to track available licenses effortlessly. If licenses reach zero, you can still place orders, but they’ll be automatically marked as backordered for seamless tracking. If your license count dips below zero, the license screen displays the negative balance, clearly signaling how many kits must be returned or added before new kit orders can move forward.


license 2

backorder 1

Instantly see your available licenses for all eligible platforms.

Order Management Improvements

The Revamped Order Form UI offers an updated design that makes the ordering process more intuitive and user-friendly as it guides you through the configuration. For example, the Blood Pressure Monitor selection now includes a convenient dropdown for cuff size with clear size references, making it easier to select the appropriate option. 

This update also introduces Integrated Backorder Alerts, providing real-time insights into backordered items—whether tied to license availability or inventory constraints. Visibility is available at the order level via the order history page, offering a centralized view to manage delays efficiently and keep fulfillment on track. 


order 2

backorder 2

backorder 3

New Backlog statuses shows if an order is waiting for licenses or inventory.

September 30, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • New Reporting: The addition of three new reporting categories—Clinical, Alert, and Administrative—directly into the ClinicianConnect interface. Within each category, we’ve integrated the most commonly used and widely requested reports, previously available only via SharePoint download for select customers. Now, these reports are accessible to everyone, seamlessly embedded within the same platform you already rely on to manage patient care, RPM inventory, and operational insights.

    While the data and formatting remain consistent with the Excel versions, the in-platform experience provides improved filtering, sorting, and usability—making it easier than ever to find the insights you need.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Clinical Reports

  • Clinical Work Flow

  • Actions By Users

  • Actions Dashboard

  • Time Spent by User

  • Time Spent Dashboard​

clinical reports

 

Alert Reports

  • Risk Alerts

  • Review Dashboard

  • Alerts Dashboard

alert reports

Administrative Reports

  • Patient Reimbursement

  • Subgroup Reimbursement

  • Clinician Reimbursement

  • Condition Reimbursement

administrative reports

 

 

 

August 20, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Smart Banner:  Smart Banner streamlines in-dashboard communication with urgent, organization-specific alerts styled by priority. It delivers time-sensitive updates at the top of the dashboard, includes direct links to resources for instant access, and features a collapsible design that reappears only when new content is posted—keeping workflows focused and interfaces clean.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Dashboard-Embedded Alerts

The Smart Banner introduces a subtle, yet powerful layer of in-dashboard communication designed to keep you informed without interrupting care. Each banner is styled by urgency, appearing in different colors to signal priority: general updates may display in blue, while system alerts or time-sensitive messages appear in yellow or red. Messaging is always targeted to your organization and teams, so you won’t see irrelevant updates meant for other clients, ensuring clarity and cohesion across workflows. The most recent banner always displays first, so the most important and timely information is surfaced immediately. From there, you can scroll through previously active banners, allowing you to revisit updates that are still relevant to your workflow.  ​

orange banner

red banner

Each banner is dynamically color-coded to reflect the urgency of the message.

Action-Driven Messaging

When content includes educational or informative resources such as support guides, video walkthroughs, or onboarding materials, embedded links allow you to click directly into the resource, making it easier to explore features or solve problems independently. Each link opens in a new browser tab, giving you immediate access to comprehensive details so you can dive deeper without disrupting your workflow.

blue banner

Embedded hyperlinks give you instant access to in-depth resources and relevant details.

Minimal & Manageable Design

Banners are collapsible, so you can hide them after reading and re-expand them later if needed — giving you control over your interface without losing access to important content. Should a new message arrive while the banner is collapsed, it will instantly reappear so you’re always up to date and never miss essential information. Whether it’s onboarding help, release notes, or upcoming maintenance, Smart Banner keeps key info visible, actionable, and tailored to your workflow.

collapse

uncollapse

Selecting “Collapse” reduces the Smart Banner to a handy “What’s New” tab.

June 23, 2025 - Version rollout

July 30, 2025 - Call Rollover for Care Teams enabled

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • UI Improvements for Patient Communications:  The communication modals now display side-by-side for simultaneous incoming calls or messages and feature updated response buttons for improved usability.
  • Patient Subgroup Notification: For patients organized into specific subgroups, incoming patient communications will now prominently feature their subgroup details, enhancing care coordination and prioritization for a more streamlined healthcare experience.
  • Ringtones for Patient Communications: Newly added and differentiated alert sounds enable clinicians to quickly identify RPM-related calls and messages for more responsive engagement.
  • Call Rollover for Care Teams: This new functionality is designed to enhance care coordination by automatically redirecting unanswered patient calls to the next available clinician, ensuring no outreach is missed.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

UI Improvements for Patient Communications

The updated communication modals enhance usability by displaying side-by-side when multiple incoming calls, voice calls, or chat messages occur simultaneously, ensuring clinicians can easily manage concurrent communications. ​ The modals automatically adjust their position based on screen size for optimal visibility. ​ Additionally, the response buttons have been updated for clarity and functionality: video and voice call modals now feature "Decline Call" and "Answer Call" buttons, while chat message modals include "View Later" and "View Message" options. ​ These improvements streamline the user experience, allowing clinicians to respond more efficiently to patient communications. ​

comm side by side

comm modals side by side

Communication Modals now display side by side for viewing multiple patient communications simultaneously.

updated responses

Revamped response buttons provide more intuitive choices.

Patient Subgroup Notification

The Patient Subgroup Notification feature displays subgroup information when a patient initiates a video call, voice call, or chat message.​ The modal shows the patient's assigned subgroup as, "Subgroup: [subgroup name]" or "Subgroup: Unassigned" if no subgroup is assigned.

Note: Subgroup notifications will only appear on the communication modal if subgroups are enabled in the Environment Settings.

subgroup

unassigned subgroup

Incoming patient communications will display either the designated subgroup name or "unassigned" if no subgroup is designated.

Ringtones for Patient Communications

The new ringtones feature provides an audible alert for incoming calls and chat messages, ensuring clinicians are promptly notified of patient communications. ​ The ringtone is active only when ClinicianConnect is in the foreground, stopping automatically once the call is answered or declined. ​ This enhancement helps clinicians stay responsive while maintaining focus on their active tasks. ​

Call Rollover for Care Teams

The Call Rollover feature ensures uninterrupted patient care by routing video calls to available clinicians when the assigned clinician is unavailable—whether they decline, don’t answer within 45 seconds, or if no clinician is assigned. This 90-second rollover phase simultaneously alerts all opted-in clinicians, giving them a chance to respond and connect with the patient. Once a clinician answers, the call is immediately routed and the incoming call modal disappears for the rest, making sure patients are always connected efficiently and effectively.

NOTE: Clinicians must opt in to participate in the rollover system.

rollover subgroup

Check your Profile Settings to see if Video Call Rollover is enabled in ClinicianConnect.

rollover selection

Easily choose which Subgroups to assign to the Call Rollover feature by selecting your preferences from the dropdown menu.

rollover opt in

If Subgroups aren’t enabled, users can easily opt in with a single selection.

 

 

 

April 29, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Seamless Access from Alert Dashboard: Manage patient information directly from the Alert Dashboard without switching tabs to the Patient List.
  • Enhanced Visibility of Deleted Metrics: View an audit trail of deleted patient metrics using the new “Show Removed Entries” filter option.
  • Customizable Views: Using the new column selector menu in the patient data table, adjust column visibility for more comprehensive assessments.
  • Comprehensive Metrics: PatientConnect Voice is now part of the patient data table for a more complete metric overview.
  • Visual and Usability Improvements: We have introduced several enhancements to make your experiencing using the Patient Management Portal more streamlined. 

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Patient Management Portal from Alert Dashboard

Access the Patient Management Portal directly from the Alert Dashboard with ease. Click the hyperlinked patient name next to an alert, and the portal opens on the right side of your screen. This feature enhances convenience and boosts workflow efficiency by allowing deeper exploration of alerts without leaving the dashboard.

alert dashboard

Click on the hyperlinked name next to the alert to pop up the Patient Management Portal.

Show Removed Entries

You can now filter to view removed entries on the patient data table, providing an audit trail of manually deleted patient metrics. This feature, once exclusive to the "Patient Profile" screen in ClinicianConnect, is now available in the new Patient Management Portal.

show removed

To access this new filter, click the vertical ellipsis at the top-right of the patient data table, then select "Show Removed Entries."

Column Selector

Experience seamless customization with our new patient data table feature. Easily adjust your view by choosing which columns to show or hide via the search menu, perfect for accessing historical data when needed. Note: settings reset upon page refresh or reopening the Patient Management Portal.

column menu

column selector

Click "Columns" to open the new column selector menu.

PatientConnect Voice on the Data Table

Explore the enhanced PatientConnect Voice metric, now seamlessly integrated into the patient data table for a comprehensive view. Patient responses update the status to "Complete," indicating risk levels: low (green), medium (yellow), or high (red). Click "Complete" to review responses and risk factors. If unanswered, the status is "No Answer." Note: non-adherence risks are excluded.

pc voice column

PC Voice status and risk is now integrated into both the header and patient data table.

General Enhancements

At HRS, while introducing new features is essential, enhancing our existing ones based on your invaluable feedback is our top priority. We are dedicated to refining the usability of our products, empowering you to boost your efficiency, comfort, and patient care. Discover the latest visual and usability enhancements we've incorporated in this release.

ghost load

The Patient Management Portal now features a ghost loader for visual load progress.

careplan highlight

icon hover

Hovering over a CarePlan icon now highlights it with a risk color, simplifying navigation. Clicking an icon darkens the color to confirm selection.

alphabetical columns

Patient data table columns are now organized alphabetically, perfectly aligning with the patient metric icons on the Patient Management Portal header.

tooltip3

Tooltips now show "No Readings Today" for Biometric modules and "0" for Activity, Steps, or Images if there's no update today.

March 11, 2025

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Enhanced Visibility: View even more order details in a single glance, all presented in a sleek and organized layout.

  • Personalized Experience: Tailor your dashboard with personalized filters, sorting options, and column visibility, ensuring a consistently familiar experience each time you access your account.

  • Improved Navigation: Effortlessly dive into your order history with lightning-fast load times and endless scrolling, guaranteeing a fluid and seamless browsing experience.

  • Seamless Order Tracking: Effortlessly locate your most recent orders with automatic sorting by date, complemented by fully customizable filters and sorting options across all columns.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Order History Page

Introducing the all-new Order History Page in the Inventory Management Portal of ClinicianConnect, crafted to improve the way you handle your RPM kit inventory with unparalleled efficiency.

Experience a new level of clarity and visibility with the significant expansion of the displayed order details. Depending on your screen size, you may view as much as 50% more order details at a glance, eliminating the need for endless scrolling. And by concealing the Qty column by default, we've maximized your screen space, delivering a streamlined and sophisticated interface.

Delight in a tailored experience by saving your favorite filter, sort, and column visibility settings, giving you the power to customize your view to perfectly match your workflow. Effortlessly resize and rearrange columns to suit your preferences, with your settings preserved even after logging out, guaranteeing a seamless experience every time you return to ClinicianConnect.

Navigate with ease thanks to improved performance and faster load times, granting you swift access to your order history. Enjoy the fluidity of infinite scrolling, with the first 50 orders loading instantly and more appearing as you continue. Real-time data updates ensure you always have the freshest information at your disposal.

Effortlessly track your orders with features like default sorting by the latest date, making it a breeze to locate recent orders. Comprehensive filters and sorts across all columns empower you to find exactly what you need, precisely when you need it.

order history page

Enhanced visibility, a personalized experience, improved navigation, and seamless order tracking make it easier than ever to manage your orders.

December 10th, 2024

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Dynamic Column Adjustment: The Patient Management Portal's historical data table now adjusts column widths automatically to ensure the most optimal viewing experience.

  • Reset Patient Metrics: The Patient Management Portal now includes a "Reset Patient Metrics" option in the pop-up menu, enabling patients to resubmit their health metrics or forms, ensuring you always have the most current information at your fingertips.

  • Bug Fixes: We're excited to share that our latest release includes several important bug fixes to enhance your experience:

    • Yes/No Survey Questions: You can now translate Yes/No survey questions, making it easier to gather feedback in multiple languages.

    • Missed Video Call Notifications: We've resolved an issue where missed video call notifications were not displaying properly so that you never miss an important call.

    • Patient Status Updates: We've fixed an error that occurred when changing patient status to "Non reviewed," "In Progress," or "Reviewed," streamlining your workflow and improving efficiency.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Dynamic Column Adjustment

Experience the enhanced functionality of the Patient Management Portal's historical data table, where column widths now adjust automatically for optimal viewing. For profiles with up to four modules, enjoy a full-width display, while profiles with more than four modules benefit from dynamic column fitting, ensuring a smooth, scroll-free experience.

auto columns2

Four or less modules display at full width across the portal screen for optimal clarity.

auto columns1

 More than four modules automatically resize for complete, scroll-free visibility.

Reset Patient Metrics

Unlock a familiar feature, now seamlessly integrated into the Patient Management Portal: the "Reset Metrics" option! With a simple click, you can easily open a window to reset any metric associated with a patient's CarePlan, including Surveys and Consent Forms. This empowers patients to resubmit their data, ensuring you capture the most precise and up-to-date information. Once you initiate your reset request, you'll receive an immediate success notification, guaranteeing a smooth and efficient experience.

reset metrics

Reset any or all metrics associated with the patient's CarePlan.

Quality Improvements

In our latest release, we’ve focused on refining the functionality of ClinicianConnect, addressing key issues to ensure seamless operation for all users. Here’s what’s new:

  • Yes/No Survey Questions: We are thrilled to introduce the highly requested improvement that allows you to translate Yes/No survey questions into multiple languages. This enhancement empowers you to gather valuable feedback from a diverse audience, breaking down language barriers and ensuring accurate health information is gathered
  • Missed Video Call Notifications: Never miss a crucial connection again! We have meticulously resolved the issue with missed video call notifications, ensuring they now display flawlessly. This means you can stay connected with your patients without any interruptions, enhancing your communication and care delivery.
  • Patient Status Updates: We have streamlined your workflow by fixing an error that occurred when updating patient statuses to "Non reviewed," "In Progress," or "Reviewed." This improvement not only boosts your efficiency but also ensures that your patient management process is smooth and hassle-free, allowing you to focus on what truly matters—providing exceptional care.

November 19, 2024

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Cancel Button Option for Return Orders: Orders placed today and still pending UPS collection can now be canceled right from the Order Summary Screen, streamlining your order management process.

  • Return Failure Management: Save time with automated management of failed returns. If a UPS pickup fails after the final attempt, the system will either automatically cancel the order or, if automatic cancellation fails, will inform HRS to manually address it.

  • Live Cancellation Status Updates: Track cancellation progress in real-time through the Inventory Management portal, receiving instant updates from HRS, ensuring transparency and efficiency.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Cancel a Return Order

For effortless convenience, any return order placed today and awaiting UPS pickup from the patient's home comes with a handy Cancel Order button on the revamped Order Summary Page. With just one click and a quick confirmation, you can notify HRS of your intent to cancel the return. After that, you can easily track the order status from 'Pending Cancellation' to 'Cancelled' in the Inventory Management Portal, ensuring that your request is processed, and the patient avoids an unexpected visit from UPS.

NOTE: Should UPS encounter any obstacles in processing your cancellation, the order will revert to displaying its previous status from before the request was placed.

cancel order button

The "Cancel Order" button will appear on any same day return order not yet picked up.

cancel confirmation

cancel request submitted

You will receive a confirmation after your cancellation request is successfully submitted.

Return Failure Management

If you intended to return the item but the UPS pickup doesn't succeed after the final attempt, our system will step in to automatically cancel the order, updating the status to 'Return Failed - Cancelled.' This allows you to easily submit a new return request. Should the cancellation not go through, our team at HRS will be notified to personally resolve the issue, changing the status to 'Return Failed - Pending Cancellation.' You'll need to wait for the status to update to 'Return Failed - Cancelled' before initiating another return request.

Live Cancellation Status Updates

You can easily monitor every cancellation in real-time within the Inventory Management Portal. Here are the cancellation statuses you might encounter:

  • Pending Cancellation: Your cancellation request is in the queue and awaiting confirmation from our warehouse.
  • Cancelled: Great news! We have confirmed your cancellation was successful, marking your request as completed.
  • Return Failed - Cancelled: UPS pickup failed after the final attempt and the system automatically canceled the return order. You must submit another return request if needed.
  • Return Failed - Pending Cancellation: UPS pickup failed after the final attempt and the system’s attempt to automatically cancel with our warehouse also failed. HRS is attempting to manually address the issue. You must wait until the status changes to ‘Return Failed - Cancelled’ before submitting another return request.

cancel status

cancel status2

You can track the status of all cancellations within the Inventory Management Portal.

October 24, 2024

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Zoom Navigation: Effortlessly multitask during live Zoom consultations, accessing up-to-date data, reviewing vital signs, and taking notes without missing a beat, enhancing the quality of patient interactions.

  • CarePlan Icons: Quickly grasp each patient’s care plan and risk status with dynamic icons, allowing you to make informed decisions at a glance.

  • PatientConnect Voice Risk Assessment: Identify risks related to patient voice non-adherence or specific answers, now clearly displayed on the PC Voice CarePlan icon, enhancing your ability to intervene promptly.

  • Refresh Readings: Access the latest vital sign readings instantly, even during live Zoom sessions, ensuring you always have the most current data at your fingertips.

  • Quick Device Management: Seamlessly manage and allocate patient devices from a single, intuitive screen, streamlining administrative tasks and improving efficiency.

  • Dynamic Patient History: Evaluate patient history more comprehensively with flexible viewing options and average calculations over time, aiding in accurate clinical assessments.

  • Order Summary Page: Integrate all key order information into one platform, eliminating the need to switch between systems and reducing administrative burden.

  • Bug Fixes: Numerous bugs have been fixed to improve your overall experience and ensure the platform runs smoothly.

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Care Plan Icons

ClinicianConnect 1.180 updates the CarePlan summary view by displaying the active modules for each patient as vibrant icons. This enhancement allows for a quick evaluation of patient health status through the additional dynamic display of risk badges for each module. By hovering over or clicking the icon, users can access the module dialogue to see the most recent data readings from today. The system is patient-tailored, triggering risk alerts based on the specific settings for each module. This development aims to streamline operations and provide a more efficient method for monitoring patient health.

careplan icons

Hover over or click any CarePlan module icon to view today's reading.

PatientConnect Voice Risk Assessment

With the new PC Voice CarePlan icon, you now with a dynamic risk badge that instantly flags potential issues from your most recent call. This smart badge keeps you updated on any identified concerns, such as non-adherence or specific question responses needing your attention. Elevate your care delivery with this tool that ensures you're always in the know about patient risks, enhancing the quality of care you provide.

pcv risk

Latest reading and associated risks will display for the new PC Voice icon.

Refresh Readings

Without having to reload the Patient Management Portal, you can simply press a button and pull the latest readings and risks, even in the middle of a live Zoom session. This refresh will also occur automatically as you navigate from tab to tab, constantly pulling the latest patient data.

NOTE: For this release, refresh does not yet include patient info, devices, or Quicknotes.

referesh readings

The Refresh button will also pull the latest readings and risk for the new CarePlan icons.
 

Quick Device Management

This feature consolidates the device list display to include Tablet, Voice, Mobile, and Cellular devices. It also introduces a quick menu for Tablet assignment and the generation of a PC Mobile Login Code right in the Patient Management Portal. 

device management

Everything you need to assess and assign devices from a single screen.

Dynamic Patient History

This latest version of the patient history table has been developed to enhance the assessment process with improved performance and advanced analytics. Users can navigate through a user-friendly day selection dropdown with quick data refreshes. In addition, we've introduced calculated averages for key health metrics such as Activity, Blood Pressure, Glucose, Pulse Oximetry, Temperature, Weight, and Steps. This allows for tailored insights with page-specific data calculations, providing daily averages for Activity and Steps, and comprehensive metrics for Blood Pressure, Glucose, Pulse Oximetry, Temperature, and Weight based on selected day range. Thanks to its smart design, the updated table intuitively showcases only the CarePlan modules relevant to each patient, streamlining your workflow by eliminating the need to endlessly scroll or search for necessary readings.

dynamic patient history

As you adjust the day range for the table, averages recalculate automatically.

careplan dynamic columns

The table will only show columns for modules assigned to that patient's CarePlan.

Order Summary Page

With the new Order Summary Page, all key order information is seamlessly integrated into the same platform where you manage your inventory. No more juggling between systems! In the Inventory Management Portal, simply click on the new hyperlink tied to the order number, and you'll be directed to your comprehensive Order Summary Page. No matter the type of order, you’ll have instant access to its detail from the moment it was placed.

order hyperlinks

order summary

Click on any order number to pop up the new Order Summary Page and view all details.

Bug Fixes

We are committed to providing you with the best clinical virtual care platform on the market. That's why we constantly work on improving ClinicianConnect and fixing any issues that may affect your user experience. In this latest software release, we have resolved some bugs that were impacting a subset of our users and causing them some inconvenience. We hope that this update with enhance your satisfaction and productivity with ClincianConnect.

  • Resolve an issue where some scheduled survey questions would show up on expected days.
  • Resolved an issue where some survey questions set to “until answered once” format were not displaying.
  • Resolved an issue where some patients would not appear in the "Biometrics Only (High Risk)" section of the alert dashboard when a high-risk SpO2 alert is triggered.

August 13, 2024

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Unread Patient Message Notifications: Stay informed with new notifications for unread patient chat messages, ensuring you never miss an important communication.
  • Patient Overview Widget: Access patient information, notes, and communications all in one convenient location. This enhanced overview provides key patient info at a glance, including the new "Bluetooth Active Days" indicator.
  • Enhanced Notes Screen: Review the latest metric readings with ease on the new notes screen, which now includes a copy and paste feature, rich text formatting, and faster entry fields for streamlined documentation. 
  • Improved Patient List Navigation: Experience quicker access to your patient list, thanks to performance and user interface enhancements that make navigation smoother. 
  • Fitbit Trend Graph: Monitor patient steps trends with the new Fitbit Trend graph, providing valuable insights into patient health over time. 
  • Multiple Biometric Reminders: Following the successful launch of PatientConnect 3.3.0 for patient tablet and mobile applications, which has modernized a majority of legacy RPM systems in use, we are thrilled to announce the introduction of multiple biometric reminders for all ClinicianConnect environments that are yet to benefit from this feature.
  • Remote Tablet Restart: With just a few simple clicks, you can now remotely reboot your PatientConnect tablets, swiftly resolving any minor technical issues that may arise during patient interactions.
  • Deactivated Patient Reporting: A new checkbox in your reporting tab enables the selection of deactivated patients, allowing you to generate custom population health reports for that cohort.
  • Bug Fixes: Enjoy increased stability and performance with numerous bug fixes implemented in this release. 

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Unread Patient Message Notifications

The Unread Message Notification system is designed to alert clinicians of any unread chat messages from patients, ensuring that critical information is promptly attended to. Every ClinicianConnect user has the ability to view, acknowledge, and respond to these messages. For added convenience, the patient list can now be sorted by this new notification field, allowing you to quickly identify and prioritize patients with pending communications. This latest enhancement works in perfect harmony with the existing direct notifications sent to the primary clinician, ensuring a seamless and efficient communication process.

image

A familiar indicator now appears on the patient list with the number of unread messages.

Patient Overview Widget

This widget presents a unified view of critical patient data, including personal information, medical notes, and a history of communications across video, voice, and chat channels. A standout addition to this feature is the enhanced visibility of patient engagement metrics, such as the number of active days connected to Bluetooth devices, providing insights into patient compliance and device usage which is often an essential reporting metric for billing and reimbursement. This overall integration of patient data from across the platform aims to facilitate better clinical decision-making and improve patient outcomes by ensuring that all pertinent information is readily accessible in one convenient location.

image (1)

Hover over the new Bluetooth Active Days indicator to view the date range.

Enhanced Notes Screen

Now available as a tab from the new Patient Overview Widget or existing Patient Profile interface, the new ClinicianConnect notes screen is designed to enhance the efficiency and effectiveness of clinical documentation. With its brand-new user interface (UI), it offers a modern and intuitive experience. The screen features color-coded patient biometrics, allowing clinicians to quickly reference vital information while writing notes. This visual aid not only improves readability but also helps in identifying patient trends and anomalies at a glance.

In addition to the visual improvements, the notes screen includes rich formatting options. This allows for a more organized presentation of clinical data, making it easier for clinicians to capture detailed patient narratives. The copy and paste functionality is a significant time-saver, enabling the transfer of information without the need for repetitive typing.

Lastly, the entry fields have been optimized for quicker and easier input, streamlining the process of documentation. This results in less time dedicated to entering notes and more time available for patient care.

image (2)

The Notes tab can be found at the top of the Patient Overview or Patient Profile screens.
 
image (3)
Conveniently view color-coded patient vitals for easy reference while notetaking.
 

Improved Patient List Navigation

ClinicianConnect 1.160 significantly enhances the user experience with the patient list functionality. With optimized load times, clinicians can now access patient information more swiftly, ensuring that critical data is available when needed without delay. The platform now supports larger data sets, allowing for seamless scrolling through extensive patient lists, which is essential for managing a higher volume of cases efficiently. Additionally, download notifications have been integrated to keep clinicians informed about the status of data exports, adding a layer of convenience and time management. Combined with pre-existing features such as our text-to-search, users are empowered to quickly locate patient details, streamlining workflows and reducing the time spent navigating through records. 

image (4)

Data updates seamlessly as you navigate, removing the necessity for manual refreshes.

Fitbit Trend Graph

The latest update to ClinicianConnect introduces a dynamic trend graph for monitoring patient steps, measured via Fitbit devices. This innovative feature offers you a visual and interactive tool to track the physical activity of your patients over time. By analyzing the step count trends, clinicians can gain valuable insights into patient mobility and recovery progress, especially post-surgery. Research has shown that step count data can be a predictor of hospital stay duration, with each step towards a daily goal correlating to improved patient outcomes.

Picture7

Track step trends across a timeframe of your preference to evaluate patient progress.

Multiple Biometric Reminders

Providing task clarity is important when your patients must understand and adhere to their unique virtual care plan. Your patients need to know what is due and when it's due, and the Multiple Biometric Reminders you set for them provide exactly that!

In just a few clicks, Multiple Biometric Reminders empowers you to...

  • Set patient-specific daily, time-based notifications that prompt your patients to complete their assigned tasks exactly when you want them to.
  • Inform your patients of what is due and when it's due through on-screen prompts and audio reminders sent to the patient within PatientConnect.

Since the Biometric Reminders you set are unique to each patient, you'll find this new feature conveniently located within the Full Patient Profile under the Care Plan tab.

IMAGE-Create-Reminder-Window

Now you can independently set time-based notifications for each biometric measurement.

Remote Tablet Restart

With just a few simple clicks, you can now remotely reboot your PatientConnect tablets, swiftly resolving any minor technical issues that may arise during patient interactions. This innovative feature is not indicative of frequent equipment malfunctions; rather, it’s a proactive tool to address the occasional and inevitable tech hiccups that can occur with any sophisticated healthcare technology. It’s akin to refreshing your browser – a simple step to keep everything running smoothly.

To restart your patient's tablet:

  1. Log in to your ClinicianConnect account.
  2. Go to the patient’s profile.
  3. Go to Tablet information.
  4. Click the Restart icon.

With just a few intuitive and guided clicks, you can remotely start the reset of a patient's tablet.

Deactivated Patient Reporting

Now, with the addition of a sleek new checkbox feature on your reporting dashboard, you have the power to include deactivated patients in your health reports. This innovative option opens up the door for comprehensive population health analysis, enabling you to incorporate data from all patients, active or inactive, into your insights.

image (3)-1

A new checkbox below the Patient's Name field allows you to select deactivated patients only.

Bug Fixes

We are committed to providing you with the best clinical virtual care platform on the market. That's why we constantly work on improving ClinicianConnect and fixing any issues that may affect your user experience.

In this latest software release, we have resolved some bugs that were impacting a subset of our users and causing them some inconvenience. We hope that this update will enhance your satisfaction and productivity with ClinicianConnect.

March 7, 2024

Our goal is to help you improve your clinical efficiency and productivity with ClinicianConnect. That's why we are constantly updating our platform with new features and enhancements that make your work easier and faster. Here are some of the latest improvements we have made:

  • Save time when assigning patient profiles to clinicians and subgroups. You can now reassign patients to clinicians or subgroups in-bulk within moments, all from the Patient List. You can also cut down on the time you spend assigning newly created patient profiles by selecting their clinician right within the profile creation window.
  • See who is calling or texting you in ClinicianConnect. When you receive a call or text message through our platform, you’ll see a larger and more prominently placed notification. 
  • Find what you’re looking for faster. When opening a dropdown list, you can use our new search feature to type in what you’re looking for (rather than scrolling down to find it).

Continue reading to learn more about the new features and improvements in ClinicianConnect.

Improvement: Refining the Look and Feel of the Patient List  

You'll notice slight changes to the ClinicianConnect Patient List that help you quickly customize your experience and easily use the list to review patients and complete tasks. These changes include:

  • Two new Bulk Action icons, one each for:
    • Reassigning patients between clinicians and subgroups
    • Generating and downloading patient data
  • A new checkbox on the left side of the patient list for quickly selecting multiple patients.
  • In the bottom-left corner, your organization’s total patient count and the number of patients you’ve selected when you use the Bulk Action buttons.
  • A more prominent placement for the “Columns” button that you can use to show or hide any of the 20+ informational columns that the Patient List can display.

CC2 1.150 - Grand Canyon Release - Patient List UI

New Feature: Bulk Assign Patient Profiles to a Different Clinician or Subgroup

No more reassigning patients one-by-one! With as few as the three clicks of your mouse (or taps on your computer’s track pad), you can quickly reassign multiple patient profiles from one clinician to another.

The new Bulk Assignment feature is available within the ClinicianConnect Patient List tab. You’ll see the icon (explain what it looks like) near the top-left corner of the patient list.

To use this new feature, click on the Bulk Assignment icon and select the patient profiles you want to reassign. After that, choose the clinician and click the “Assign” button.

CC 1.150 - Bulk Assign (1)

New Feature: Assign a Clinician When Creating a Patient Profile

To save you an extra step, we’ve added the “Assign Clinician” dropdown box to the “Add Patient” pop-up window. Now you can fill in your patient’s information and assign them to their clinician all from a single page! Don’t forget that you can now search this dropdown list to find the exact clinician you’re looking for.

CC2 1.150 - Type to Search Feature

New Feature: Glucose Non-Adherence Risk Setting Now Available

When creating a glucose non-adherence risk setting in ClinicianConnect, you can now select the time window either by ‘hours’ or by ‘day’. ClinicianConnect will display the non-adherence risk alert for Glucose in the expected app locations as well, including on the Patient List and on the Alerts tab.

New Feature: Additional Color-Coding Option for Patient List

Your organization can customize the background coloring of your Patient List even further with the introduction of a “blank” background color. With this setting enabled, ClinicianConnect displays a “blank” coloration (e.g., “empty” or no coloring) in the instance that the patient hasn’t submitted a metric yet and no risk alert (medium  /high) exists to override the blank/empty coloration.

NOTE: To enable this new feature, you’ll need the help of an HRS staff member. Contact your HRS representative to learn more.  

Improvement: New Layout for On-Screen Call and Text Message Notifications

The pop-up notifications that you receive when you have an incoming call, or a new text message are larger and stay on the screen longer. The new layout prominently displays the incoming call or new text. The pop-up also stays on the screen for up to 90 seconds (or until the user interacts with the notification).

Notifications

Improvement: Password Rules Now Available on All Password-Related Pages

To help you quickly review your organization’s unique password rules for ClinicianConnect, you can now review your organization’s password rules on every password-related page, including:

  • Add / Edit Clinician
  • Clinician Settings
  • “Password Reset Required” Login Screen
  • “Reset Password” Login Screen

Improvement: Customize Your Experience Using “Notes”

We’re customizing the experience that a client can have when using the “Notes” feature in ClinicianConnect. At an environment-wide level, your organization can:

  • Set the “Time Spent” field as mandatory and require the user to provide an answer.
  • Hide or display the “Edit Note” button.
  • Hide or display the “Delete Note” button.
  • Add options for “Communication Type”, “Communication Result”, and/or “Interventions”.

NOTE: To enable or disable any of the above customizations, the client will require the assistance of an HRS staff member. Changes to their environment must be made in HRS Admin.

Improvement: Survey Submissions to Display as Fractions in ClinicianConnect

When you view your patients’ submissions for the Survey task, you’ll see a fractional value that represents the number of questions answered. For example, if a patient only answered 5 of 10 questions in the survey, you’ll see “5/10”. If they answered all 10, you’ll see “10/10”. Previously, ClinicianConnect users would only see “Complete” when reviewing their patient’s submission.

      ClinicianConnect Grand Canyon - Survey

New Feature: Save Time with Type-to-Search in Dropdown Lists

When you open a dropdown menu, you’ll see a new Search text box that you can use to quickly type in your selection and have ClinicianConnect filter the list for you.

Type-to-search feature added:

  • Within the Add Device window…
    • The “Device” list.
  • Within the Assign Clinician window…
    • The “Assign Patient to Clinician” list.
    • The “Subgroup” list.
  • Within the Add Patient window…
    • The “Assign Patient to Clinician” list.
    • The “Subgroup” list.
  • Within the Patient Settings window…
    • The “Subgroup” list.

ClinicianConnect Grand Canyon - Search

Bug Fixes

We are committed to providing you with the best clinical virtual care platform on the market. That's why we constantly work on improving ClinicianConnect and fixing any issues that may affect your user experience.

In this latest software release, we have resolved some bugs that were impacting a subset of our users and causing them some inconvenience. We hope that this update will enhance your satisfaction and productivity with ClinicianConnect.

October 3rd, 2023

We’re introducing a new unit of measurement for our Glucose health task and addressing a few bugs impacting our clients. 

New Feature: Millimoles per Liter (mmol/L) Available as Unit of Measurement for Glucose 

To better support our non-U.S. users, our software platforms now offer Millimoles per Liter (mmol/L) as a unit of measurement for our Glucose health task.

PatientConnect users will automatically see and hear their care organization’s preferred unit of measurement. The Glucose health task will display mmol/L within the manual and Bluetooth submission pages, and it will also read-aloud “mmol/L” during Bluetooth submission (if the read-aloud function is enabled and the user’s volume is turned on). 

 

Bug Fixes

It our goal and responsibility to you that we make ClinicianConnect the easiest-to-use clinical virtual care platform available.

To help us achieve this, we've addressed a few experiential items that impacted a percentage of our users and prevented them from having the best experience possible when using ClinicianConnect. 

July 27, 2023

New Feature: Introducing Multi-Factor Authentication for ClinicianConnect 

Your information becomes even safer with the introduction of Multi-Factor Authentication (MFA) for ClinicianConnect. MFA empowers your organization to create customized login authentication requirements with the assistance of an HRS staff member.

In addition to Multi-Factor Authentication, HRS is now providing a tailor-fitted password experience that features the industry's best password security recommendations. With this, HRS created a host of customizable options, including:  

  • How often the user must complete the MFA login (i.e., every ‘X’ hours). 
  • How long the user can stay idle before they are automatically logged out (i.e., a maximum of ‘X’ minutes). 
  • How often the user must log in before their account is automatically locked (i.e., at least once every ‘X’ days). 
  • Which characters are required for a password (i.e., at least 1 alphanumeric character).
  • How often the user must update their password (i.e., every 'X' days).

The use of MFA is optional, but HRS encourages its use to protect your and your patients’ information.

Is your organization interested in using MFA or enhancing their password security for ClinicianConnect? Contact your HRS representative for more information!  

Note: This does not impact organizations that use single sign-on (SSO) login.

 

 

New Feature: Enhanced Risk Calculation System 

To better serve our clients and guarantee the most accurate and thorough availability of patient information possible, HRS expanded our real-time risk calculation system. The new version of this system better processes PatientConnect user health submissions that ClinicianConnect could not process immediately due to a delay in receiving the submission.

 

 

New Feature: Millimoles Per Liter (“mmol/L”) Available as a Unit of Measure for Glucose 

Care teams now have the option to measure their glucose readings in millimoles per liter (mmol/L).

By contacting your HRS representative, your organization can enable mmol/L as your preferred unit of measurement within ClinicianConnect.

 

 

Improvement: Additional Reimbursement Codes Available in ClinicianConnect 

ClinicianConnect users gain access to three more reimbursement codes: G0320, G0321, and G0322. These codes are available for you when you create or update a Note and you can select them within the Encounter Type dropdown menu. Additionally, these codes will now appear within your Reimbursement Report.

G0320: Home health services furnished using synchronous telemedicine rendered via a real-time video telecommunications system. 

G0321: Home health services furnished using synchronous telemedicine rendered via telephone or other real-time interactive audio-only telecommunications system. 

G0322: The collection of physiologic data digitally stored and/or transmitted by the patient to the home health agency (for example, remote patient monitoring).

CC2-Close-Up-Add-Note-Encounter-Type-Dropdown-Open-Highlighted-1

ClinicianConnect provides access to more than 20 reimbursement codes - empowering care teams to better track the care they provide.

 

 

Improvement: A More Efficient Layout for the Patient Profile Basic Information Card

To improve user efficiency and better organize patient information, HRS reorganized the order of information within the Patient Profile’s Basic Information Card.

The Basic Information Card features a more intuitive layout, while users will continue seeing all the information that was previously available.

ClinicianConnect-Patient-Info-Card-1

 

 

New Feature: Two New Time Zone Designations Available

We've expanded our time zone coverage to include Atlantic Time and Newfoundland Time. No matter what your patient's "home" time is in North America, you can now choose that zone within their profile no matter where they are! 

CC2-Patient-Profile-Settings-TIme-Zone-Highlighted-2

 

April 18, 2023

The Denali Release provides numerous ClinicianConnect bug fixes for usability and security and functional improvements on Notes and Zoom:
 

Improvement: ClinicianConnect Video Call Window Experiential Updates for Zoom Users

  • If you are a Zoom user, you’ll see a few targeted enhancements to how you receive notification of an incoming call and how ClinicianConnect displays the in-app call window.

Improvement: Table Sorting Optimizations for the Submission Request History column

  • On ClinicianConnect’s Inventory page, within the Tablets tab, you’ll see the Submission Request History column organize content: 
    • With the most recently submitted request appearing at the top of the list by default.
  • If you customize / filter the tablet’s results, it will return to the default sorting order when you navigate away from the page.

Improvement: Refinement to How a User Can Close the ClinicianConnect Notes Modal  

  • The Notes modal will only close if the user clicks on 1 of 3 buttons they see on their screen:
    • Save
    • Close
    • X
  • Clicking outside of the Notes modal no longer closes the note.

Improvement: Accessibility Update Made to Submit PatientDirect Request Function

  • Within the Submit PatientDirect Request form, the “Edit” and “X” buttons will now appear clickable when you:
    • Hover your cursor over the button.
    • Use the Tab function to cycle through all buttons within the form.

Improvement: Update Text Styling on the Assign Clinician to Subgroup Dropdown Menu

  • If you attempt to add a clinician to many subgroups using the Assign Clinician to Subgroup dropdown menu, the “Clear All” button is easier to click on after you’ve selected multiple subgroups. 

August 23, 2022

The Channel Islands Release provides a few targeted system updates to ClinicianConnect, including:
  • Backend enhancements that further empower HRS to support care teams and patients alike.
  • Bug fixes that improve the overall user experience.

June 28, 2022

The Cascades Release provides a few targeted updates for ClinicianConnect, adds to our continuous efforts to enhance safety and security, and empowers our teams to better assist you with a few behind-the-scenes improvements!

Edited Pulse Oximeter and Glucose Readings Displaying Within the Historical Tab 

  • Alleviated instances of edits to pulse oximeter and glucose readings not accurately recording and displaying in ClinicianConnect’s Historical Data tab.

Case-Sensitivity for Zip Code Values Impacting Specific SHP-Integrated Clients  

  • SHP-integrated clients seeing case-sensitivity limiting ClinicianConnect’s acceptance of Zip Codes will no longer experience this issue.

General Security Improvements and Enhancements  

  • The safety and security of your information is of the utmost importance to us. We’re continually working to provide the most secure system possible! 

June 2, 2022

Improvements: Platform Stability and System/Tablet Communication

Infrastructure upgrades to ClinicianConnect improve the accuracy, consistency, and timeliness of the Current Status field, located within a patient profile’s Tablet Information section.

Improving the accuracy, consistency, and timeliness of the Current Status field provides ClinicianConnect users with greater real-time insight into a patient tablet’s status.

Additionally, with heightened communication between the HRS system and all patient tablets, care teams and patients will see a reduction in instances of:

  • Video calls, voice calls, or text messages from ClinicianConnect to a patient’s tablet not connecting or displaying correctly.
  • Changes to a patient’s care plan or updates to a patient’s status made in ClinicianConnect not properly saving and showing on the patient’s tablet.

CC-Tablet-Info-Current-Status-Box

Care teams and patients mutually benefit from the accuracy, consistency, and timeliness of the Current State field as it is necessary for real-time communication between ClinicianConnect and a patient's tablet.

May 3, 2022

More ways to receive reimbursement arrive with the introduction of eight new CPT Codes to ClinicianConnect’s Encounter Type dropdown list! This update also refines three existing CPT Codes and improves your experience with a few more improvements and bug fixes.

Improvement: Eight CPT Codes Added to Encounter Type Dropdown List

Our list of available CPT Codes grows with the introduction of eight new entries in the Encounter Type dropdown. Learn more about each code:

  • Chronic Care Management (CCM)
    • CCM-99437: Any subsequent 30 minutes of CCM services by a physician or non-physician practitioner in a calendar month.
    • CCM-99439: Each additional 20 minutes of time spent by a physician or other qualified healthcare professional providing non-complex CCM.
    • CCM-99491: Initial 30 minutes of CCM services by a physician or other qualified health care professional, per calendar month.
  • Principal Care Management (PCM)
    • PCM-99424 (previously G2064): Initial 30 minutes of PCM services by a physician or qualified health care professional for a single high-risk disease state, per calendar month
    • PCM-99425: Subsequent 30 minutes of PCM services by a physician or qualified health care professional for a single high-risk disease state, per calendar month
    • PCM-99426 (previously G2065): Initial 30 minutes of PCM services by clinical staff for a single high-risk disease state, per calendar month
    • CM-99427: Subsequent 30 minutes of PCM services by clinical staff for a single high-risk disease state, per calendar month
  • Care Management – Rural Health Clinic / Federally Qualified Health Center
    • CM-RHC-FQHC-G0511: 20 minutes or more of clinical staff time on care management services (for Rural Health Clinics and FQHC only)

New-CPT-Codes-Top-of-ListNew-CPT-Codes-Middle-of-List

Improvement: Individually Select Between RPM-99457 and RPM-99458

Previously grouped together as one selection, ClinicianConnect’s Encounter Type dropdown listing for RPM-99457 and RPM-99458 will split into unique, individual options. This offers clinicians the ability to choose which of the two codes applies to the specific encounter they are reimbursing for.

 

CPT-Code-RPM-Split


Improvement: Restricting Submissions of Identical Readings with the Same Exact Timestamp

You will no longer receive duplicated readings in ClinicianConnect if a patient submits multiple identical readings with the exact same timestamp. ClinicianConnect will now only show the reading once.

Please note, ClinicianConnect will continue to record multiple identical readings so long as they have different timestamps.

Improvement: Expired “Reset Password” Link Automatically Redirects

To simplify and expedite the password reset process, the “Reset Your Password” link will automatically redirect to ClinicianConnect’s “Forgot Your Password?” page upon its expiration (30 minutes after you received the link).

Improvement: Increased Loading Speed for the "Assign Patient to Clinician" Dropdown

You'll notice an overall increase in how quickly your "Assign Patient to Clinician" dropdown menu populates with all your available clinicians. This improved loading speed can vary slightly based on the number of clinicians available to select from.

Bug Fixes:

Improved user experience across our platform and fine-tuned ClinicianConnect’s performance to better serve our clients and clinicians.

March 24, 2022

The latest version of ClinicianConnect introduces the EMR Medications Table – a simple and effect way for users to create, edit, and remove medications from a patient’s profile.

Please note, this upgrade to ClinicianConnect will only be available to eligible EMR-integrated clients and it requires the completion of additional, newly available data fields.

If you are interested in adding the EMR Medications Table, please inform your Client Success Manager.

New Feature: ClinicianConnect’s EMR Medications Table

The EMR Medications Table streamlines workflows and eliminates the manual process for creating, editing, and removing medication reminders. This is done through the seamless import of medications from a client’s EMR system into ClinicianConnect.

1.1 - Med Reminder Table-EMR Meds Table Closeup

Once an import to the EMR Medications Table completes, ClinicianConnect notifies the user that a new entry is available for their review. Alert icons appear within the EMR Medications Table (pictured above) as well as ClinicianConnect's Notification Bar (pictured below).

1.2 - New Meds from EMR Window

Through the click of a few buttons, users can review and accept a patient’s prescribed medications – creating the patient’s medication reminder in the process. Just select the checkbox for any medicine you'd like to add and click "Add Selected Medications" followed by "Save" to automatically add an EMR Medications Table item to the Medication Reminders Table.

1.3 - EMR Meds Table with Tool Tips

EMR-integrated clients interested in adding the EMR Medications Table to their ClinicianConnect experience should contact their Client Success Manager.

March 8, 2022

Bug Fix: ClinicianConnect Users Experiencing Delay When Typing in Notes

  • Alleviation of the delay between an individual keystroke and the respective character appearing within the Notes tab that some users recently reported experiencing. Users experiencing this delay will notice improvement in two locations:
    • When accessing a patient’s profile and typing within Quick Notes' free text box
    • When accessing a patient’s profile and typing within the “Add Note” function’s free text box

February 8, 2022

Improvement: Additional CMS Reimbursement (CPT) Codes Available Within ClinicianConnect’s Patient Note Encounter Type Dropdown Menu

  • To further empower our clients and to maintain alignment with the most recent Center for Medicare and Medicaid Services (CMS) update, ClinicianConnect users will see the addition of six Reimbursement (CPT) Codes to the existing Encounter Type Dropdown Menu, including:
    • RPM - 99091: Collection and interpretation of data by physician or QHCP, 30 minutes
    • RTM - 98975: Initial set-up and patient education on use of equipment for respiratory system status and musculoskeletal system status
    • RTM - 98976 (Respiratory): Remote therapeutic monitoring, device(s) with scheduled recording and/or programmed alert transmission to monitor respiratory system, each 30 days
    • RTM - 98977 (Musculoskeletal): Remote therapeutic monitoring, device(s) with scheduled recording and/or programmed alert transmission to monitor musculoskeletal system, each 30 days
    • RTM - 98980: Remote therapeutic monitoring services by clinical staff/MD/QHCP first 20 cumulative minutes of RPM services over a 30-day period. Requiring at least one interactive communication within the calendar month.
    • RTM - 99881: Remote therapeutic monitoring services by clinical staff/MD/QHCP each additional 20 cumulative minutes of RPM services over a 30-day period. Requiring at least one interactive communication within the calendar month.
  • As part of this update users will notice the reorganization and updated naming of CPT Codes. This improves code clarity and aligns the dropdown menu’s nomenclature and code definitions with the official CMS naming system.

New Feature: Addition of a PC Mobile tab to the ClinicianConnect Inventory Page

  • ClinicianConnect users can now track and filter their PC Mobile licenses directly through the ClinicianConnect Inventory page, further streamlining their ability to oversee their license inventory and usage in real time.

New Feature: Sort By “Device Type” Available On The ClinicianConnect Inventory page’s PC Mobile tab

  • To provide additional customization and filtering within the Inventory page, ClinicianConnect users can now sort their PC Mobile licenses by four prospective device types:
    • Android phone
    • Android tablet
    • iPad
    • iPhone

Improvement: “Unassigned Date” Column Added to ClinicianConnect’s Tablet Tab

  • Users will see the addition of an “Unassigned Date” column within the Tablet tab on ClinicianConnect. This new column provides clinicians with the date (MM/DD/YYYY) a tablet was unassigned from a patient, as well as the AM/PM time (HH:MM) in the clinician’s time zone.
  • Additionally, the “Assignment Date” column will be renamed to “Assigned Date” in order to unify the naming convention across both columns.

Improvement: “Reset Metrics” Option Added for ClinicianConnect and PatientConnect Mobile Users

  • Clinicians gain the ability to reset metrics within the Activity, Medication, Survey, and Weight modules - providing clinicians with the ability to have a patient submit additional readings. Previously, these modules were limited to one reading per day.
  • If a clinician resets a PatientConnect Mobile user’s Activity, Medication, Survey, or Weight modules, it results in the removal of the green “item completed” check mark. Patients can then record additional readings for Activity, Medication, and Weight modules, and a replacement reading for the Survey module.

Improvement: Updated Naming Structure from “Wound Imaging” to “Imaging” in Select ClinicianConnect Locations

  • We’re updating our language for one of our metric modules and the “Wound Imaging” module now appears as the “Imaging” module in certain areas. You will see “Imaging” when viewing the Overview, Historical Data, and Imaging Files tabs within a patient’s profile.
  • This module re-naming will provide users with clarity into the true functionality of the module and its ability to image more than just wounds. It will not impact or augment the module’s functionality in any way.

Improvement: Loading Spinner Added to the “Assign Patient to Clinician” Dropdown List in ClinicianConnect

  • Users receive enhanced clarity of the Assign Clinician modal’s “Assign Patient to Clinician” dropdown menu’s loading status with the introduction of a loading spinner.
  • ClinicianConnect users clicking on the “Assign Patient to Clinician” dropdown will see a loading icon while the clinician list populates. Once the clinician list loads and is available for the user, this loading icon will disappear.
  • Clinicians will see this loading spinner in three locations:
  • When assigning a clinician from a patient list
  • When assigning a clinician from the patient profile
  • When adding a clinician to a Zoom call

Improvement: Subgroup Visibility Limited to Assigned Clinicians Only

  • Within ClinicianConnect’s Overview tab, clinicians who are not assigned to a particular subgroup will no longer be able to click on that subgroup. If a user hovers over and attempts to click on a subgroup they are not assigned to, a circle-with-line icon will replace their cursor and the text “Filters are disabled” will appear.
  • This update refines a clinician’s visible subgroups to only those subgroups they are assigned to. Clinicians accessing the Overview tab will still see their organization’s tablet inventory.

Bug Fixes

  • With the goal of making ClinicianConnect an even better experience for all clients and clinicians, we’re addressing a handful of bugs that impact the platform’s overall friendliness.

January 13, 2021

ClinicianConnect Version 1.106 (Alps Release) provides targeted updates to PatientConnect (Tablet) and CaregiverConnect (Mobile). This release addresses one improvement to the PatientConnect’s “on hold” message for tablet users and one bug within the CaregiverConnect platform.

Additionally, you may have noticed the new naming nomenclature for our releases (in conjunction with the version number). Each of our 2022 ClinicianConnect release names will have a nature theme to them, beginning with “Alps”.

Improvement: PatientConnect Tablet Technical Support “On Hold” Messaging

  • Patients now hear an in-depth message while on hold after contacting HRS’ Technical Support Team through their tablet. The new message provides the caller with enhanced instructions and expectations when they wait to speak with an HRS Technical Support Team member.

Bug Fix

  • CaregiverConnect Mobile users see an improvement to the platform’s usability

 

August 25, 2021

ClinicianConnect features polished, more efficient clinician workflows and higher-quality patient services with the release of ClinicianConnect Version 1.10. Users benefit from the introduction of our billing interface function, while a multifaceted redesign of our PatientDirect Inventory page improves its layout and functionality. We continue to enhance your overall experience through bug fixes and performance improvements as well.

New Features: ClinicianConnect’s Enhanced Billing Reports

ClinicianConnect’s Enhanced Billing Reports and Video Call functions become more convenient with additional note capabilities.

  • Clinicians can now add notes directly from the video call screen via the new “Add Note” button. “Add Note” will appear after the call ends, as well as if the call goes unanswered or is denied.
  • Within the Note functionality, the “Time Spent” and “Communication Type” fields will automatically populate upon completion of a call. “Time Spent” is measured in hours, minutes, and seconds. “Communication Type” will auto-populate as Video.
    • Both fields will also populate in a note’s free text section.

CC 1.1 - Note Text

  • The Video Call Screen now features the most recent incoming call from, and outgoing call to, a patient.
    • The “Last incoming call” line includes date, time, and the call status (declined, missed, or complete). The “Last outgoing call” line includes date, time, the clinician that made the call, and the length of the conversation.

CC 1.2 - Add Note Button with Call Info

  • The Add/Edit Note screen now includes “Add Encounter Type” so clinicians can quickly and easily document patient interactions for billing purposes.
    • The new “Add Encounter Type” functionality is a single-select list that matches existing fields within the Add/Edit Notes modal.
    • “Encounter Type” auto-populates if a clinician edits a previously-submitted note.
    • Clinicians can select from these Encounter Types: 
      • Equipment Set-up (RPM-99453)
      • Device Supply, Summary of services (RPM-99454)
      • Patient Communication (RPM-99457, RPM-99458)
      • Consult/establish care plan or care plan review (CCM-99487)
      • Extended consultation, establish/review care plan (CCM-99489)
      • Minimum 20 minutes of care plan review (CCM-99490)

CC 1.3 - Select Encounter Type

New Feature: PatientConnect Mobile Consent Form Reset

  • Clinicians now have the ability to reset a PatientConnect Mobile user’s consent form status. This can be done through the ClinicianConnect “Reset Metrics” button.
  • If a clinician resets a patient’s consent form, the PatientConnect Mobile app will prompt the patient to complete the form again.

CC 1.4 - Reset Patient Metrics

Improvement: Tab-Based Redesign Of Inventory Page

  • ClinicianConnect users now see their Inventory page organized into two tabs:
    • Overview
    • Tablet
  • The Tablet tab will only appear if a user has tablets enabled in their environment.
  • The Overview and Tablet tabs house all the information present in the previous layout.
    • The Overview tab displays cards for Total Tablets, Total Assigned Tablets, Total Unassigned Tables, and Active PC Mobile Licenses
    • The Tablet tab includes your Device Inventory table

CC 1.5 - Tabs Layout

Improvement: UI/UX Design and Functionality Within Inventory Page Tabs 

  • The Overview tab is responsive and the cards stack vertically if a user reduces their window size, keeping information visible.
  • Refinement to the Tablet tab’s column nomenclature, order, and functionality, in addition to added row striping, increases user understanding and readability.
  • Enhanced the Inventory page’s CSV export functionality.

CC 1.6 - Tabs Layout Responsive

Improvement: Applying Overview Tab Filter Automatically Shows In Tablet Tab

  • If users select a filter on the Overview tab, it will automatically send the user to the Tablet tab and apply the filter to the Device Inventory.

Improvement: Filters Added To “Tablet” Tab

  • The Tablet tab now features extensive filter capabilities, based upon the tab’s displayed columns.
  • The filters include Device, Assigned Patient, Device Subgroup, Activity, and Duration (0-7 days, 8-14 days, 15-30 days, 31-90 days, > 90 days).
  • Selecting a filter on the Overview tab applies that filter to the Tablet tab. Filters are structured to match column order and title.

CC 1.7 - Device Inventory Search

Improvement: Inventory Overview • “Maximum Licenses” Note

  • Users will now see their “Maximum Licenses” below their PC Mobile Active Licenses, if applicable for their organization.
  • Any organization with unlimited licenses will not see this text present.

Improvement: Dropdown Menu Multi-Selection Tool

  • When selecting multiple options within a filter, users will now see a “string” layout counting the number of selections rather than “pill boxes” doing so.
    • This selection tool refinement appears throughout ClinicianConnect on the following pages: 
      • Add Patient
      • Add/Edit Clinician
      • Patient Settings
      • Reports Tab
      • Device Inventory Table (Tablet Tab)
  • Additionally, a search function now exists within a multi-selection dropdown menu if the list contains 10 or more options.

CC 1.8 - Device Search Bar

Improvement: Integration with Tableau

  • HRS is now partnered with Tableau, a visual analytics platform, for reporting.
  • Users see optimized reporting click paths as a result of this integration.
  • Population Reports and Patient Reports page parameters will now show Tableau’s offerings.

Bug Fixes

  • Rectified minor issues impacting ClinicianConnect, PatientConnect Mobile, and PatientDirect, resulting in improvements to platform functionality and user experience.

July 27, 2021

ClinicianConnect 1.091 improves the user’s experiences with ClinicianConnect via updates to, and bug fixes for, the Alert Dashboard. New risk alert categorizations provide clinicians’ with alert prioritizations while multiple improvements to the user interface refine the presentation of patient information.

Improvements: Alert Dashboard Risk Alerts Categorizations

The Alert Dashboard’s Risk Alerts now groups risks to suit clinician workflows, including updates to improve categorization and arrangement.

  • Risk alert categorizations group patients into High Risk Alerts or Medium Risk Alerts, and account for patient Non-Adherence as well: 
    • High Risk: Patients with the most urgent attention needs, based on patient-submitted metrics
    • Medium Risk: Patients with a medium level of attention needed, based on patient-submitted metrics
    • Non-Adherence: Patients who have not submitted metrics within the timeframe defined on the risk alert. Non-Adherence can be defined as High Risk Alerts and/or Medium Risk Alerts.
  • There are two subcategories within High Risk Alerts and Medium Risk Alerts, as well as Non-Adherence Alerts: 
    • Symptoms comprise patient survey responses
    • Biometrics contain all additional metric responses
  • Combinations of the risk alert categories and subcategories create the 5 Alert Dashboard Risk Alert groupings:
    • Biometrics and Symptoms (High Risk)
    • Biometrics Only (High Risk)
    • Symptoms Only (High Risk)
    • Biometrics and/or Symptoms (Medium Risk)
    • Non-Adherence (High and Medium Risk)
  • Patient appearance in the Alert Dashboard table prioritizes the patient’s most urgent status(es). As an example, a patient with at least one High Risk Alert - and also at least one Medium Risk Alert for the same alert type that day - flags as high risk and appears under the High Risk category. The patient’s risk level-specific and group-specific alerts are present there.

PD 1.1 - Risk Alert Categories

Improvements: Alert Dashboard Icon Prioritization

A patient’s Alert Icons now only display for the specific metric(s) within the risk alert level triggered by the patient’s submitted responses. This helps users identify a patient’s risk alert information as an icon will only display if the patient has a corresponding High Risk or Medium Risk metric.

  • Biometrics and Symptoms (High Risk) only shows alert column icons that are high risk
  • Biometrics Only (High Risk) specifically shows high risk biometric icons and only shows Biometrics-specific icons
  • Symptoms Only (High Risk) specifically shows high risk symptoms icons and only shows Symptoms-specific icons

Improvements: Alert Dashboard User Interface

  • The 5 categories of Risk Alerts now include title updates and feature tool-tips. These improve users’ information discernibility and add detail.
  • When two columns are necessary to show all Risk Alerts, the three High Risk alert groupings will appear in the left column while Medium Risk and Non-adherence groupings will appear in the right column.
PD 1.2.1 - BnS High Risk PD 1.2.4 - BnS Medium Risk
PD 1.2.3 - Symp High Risk PD 1.2.5 - Non-Ad HnM Risk

 

Improvements: Alert Dashboard Column Headers, Filters, and Number of Entries

  • Renamed the dashboard’s Alert column to “Alert Time” and added the timezone set by clinicians as their timezone. This notes the time of alert as it relates to the clinician 

PD 1.3 - Alert Time

  • Improved your experience using dropdown menus and filters through specific language updates. These include:
    • Adjusted the list titles for Status(es), Subgroup(s), Clinician(s), and Device(s)
    • The removal of PC Voice from the Devices dropdown menu
    • The alphabetization of the Select Clinician(s) and Select Subgroup(s) dropdown lists
PD 1.4.1 - Status

 

 PD 1.4.2 - Subgroup

 
PD 1.4.3 - Clinicians

 

 PD 1.4.4 - Devices

 

 

  • Users no longer see the Number of Entries for each of the 5 categories of Risk Alerts color-coded and presented in the upper-left corner of each category.

PD 1.5 - Entries

Bug Fixes

  • Improvements to ClinicianConnect overall UI/UX and the alert dashboard’s functionality

June 30, 2021

ClinicianConnect® Web Portal Version 1.09 enhances your telehealth experience through the addition of multiple new features and the improvement of functionality across key areas. 

Feature introductions include advancements to the Medication Interface and the ability for users to assign Multiple Clinician Subgroups. Clinician users also see an improvement in patient profile survey operability, an adjustment of a Historical Data key term used going forward, and various bug fixes.

New Features: ClinicianConnect® Medication Interface

The ClinicianConnect® Medication Interface offers users even greater navigational capabilities in Version 1.90. These new features improve upon user experiences and how you can utilize features to create the best clinician and patient experiences possible. 

New features to the Medication Interface include:

  • The Medication Reminders Table now offers sort, search, and paginate functions. These help users find, edit, and add medication reminders to a patient’s Care Plan.
  • You can also view a list of a patient’s used and unused medication time slots as part of the Medication Reminders Table. Users automatically see six chronological Reminder Time Slots for each patient. The time of day displays for slots in-use (e.g. 8:00 AM) and “Unused” displays for available time slots.1.1-Sort-Search-Page-Med-Rem-Tbl
  • The addition of three button-based filters provides improved medication list navigation. You can now select from three categories when reviewing a patient’s medication history: Show All, Active Only and Expired Only.
    • Show All displays all active and expired medication assigned to a patient
    • Active Only displays only those medications currently assigned to a patient
    • Expired Only displays only those the medications previously assigned, but no longer active, for a patient 1.2-Act.Exp.All-Sort-Buttons
  • In order for users to more efficiently manage patient medication reminders, the ability to bulk update all medications assigned to a time slot is now available. You will receive a message prompt stating the time slot “Change will affect [#] medications in the table below.”
    • It is important to note that only a patient’s active medications can fill these six time slots. Times previously assigned to currently-expired medications are ignored. 1.3-Bulk-Change-Med-Timing

New Features: Multiple Clinician Subgroups

ClinicianConnect® now offers you the ability to assign users to multiple clinician subgroups. This impacts the appearance of specific pages and windows, and how you interact with them, including Profile Settings, Add Patient, Assign Clinician, Add a Clinician, and Edit Clinician. An explanation of each follows:

  • Profile Settings: A clinician user’s Profile Settings page now displays all subgroups the clinician is assigned to.2.1-Prof-Settings-Subgroups
  • Add Patient: If a clinician user appears in multiple subgroups, and creates a new patient profile through the Add Patient window, the user can assign the new patient to a desired subgroup that the clinician user is also assigned to. 2.2-Add-Pat-Subgroup
  • Assign Clinician: If you reassign a patient to a clinician with multiple subgroups, you can now select from that clinician’s subgroups and assign the patient to the proper subgroup via the Assign Clinician window. Screen Shot 2021-06-30 at 11.51.58 AM
  • Add a Clinician: Moderators can add clinicians and assign subgroups for the clinician through a dropdown list within the Add a Clinician window. 2.4-Add-Clinician
  • Edit Clinician: Moderators are able to add or modify clinicians’ assigned subgroups through the Edit Clinician window. 2.5-Edit-Clinician

Improvement: Removing Risk Level From Patient Profile Survey Questions

  • ClinicianConnect® users now have the ability to remove high or medium risk levels for individual survey questions on a patient profile. Previously, switching the risk level to null or blank would not save the empty value upon refreshing the page.

Improvement: Terminology

  • You’ll notice a terminology update to a Historical Data View key term in order to better reflect the status of a patient’s profile. You will now see “Pending Deactivation” in place of “Discharged” when a patient’s profile is placed into a Pending Deactivation status.

Bug Fixes

Your ClinicianConnect® experience improves through issues fixed within ClinicianConnect Version 1.90:

  • Took care of some bugs in PatientConnect Voice and ClinicianConnect
  • Minor ClinicianConnect UI/functionality improvements
  • Minor EMR functionality improvements