Vision to Virtual is HRS' biggest annual event, bringing together healthcare professionals for two days of learning.

Register for Free Now

ClinicianConnect Release Notes

August 25, 2021

Note: To help our partners prepare for the upcoming changes to ClinicianConnect and the anticipated downtime, HRS delayed ClincianConnect Version 1.100 deployment and scheduled downtime until Wednesday, Sept. 1st at 9 PM (EDT). Our integration with Tableau continued on Wednesday, Aug. 25th, as originally scheduled.


ClinicianConnect features polished, more efficient clinician workflows and higher-quality patient services with the release of ClinicianConnect Version 1.100. Users benefit from the introduction of our billing interface function, while a multifaceted redesign of our PatientDirect Inventory page improves its layout and functionality. We continue to enhance your overall experience through bug fixes and performance improvements as well.


New Features: ClinicianConnect’s Enhanced Billing Reports

ClinicianConnect’s Enhanced Billing Reports and Video Call functions become more convenient with additional note capabilities.

  • Clinicians can now add notes directly from the video call screen via the new “Add Note” button. “Add Note” will appear after the call ends, as well as if the call goes unanswered or is denied.
  • Within the Note functionality, the “Time Spent” and “Communication Type” fields will automatically populate upon completion of a call. “Time Spent” is measured in hours, minutes, and seconds. “Communication Type” will auto-populate as Video.
    • Both fields will also populate in a note’s free text section.


CC 1.1 - Note Text


  • The Video Call Screen now features the most recent incoming call from, and outgoing call to, a patient.
    • The “Last incoming call” line includes date, time, and the call status (declined, missed, or complete). The “Last outgoing call” line includes date, time, the clinician that made the call, and the length of the conversation.


CC 1.2 - Add Note Button with Call Info



  • The Add/Edit Note screen now includes “Add Encounter Type” so clinicians can quickly and easily document patient interactions for billing purposes.
    • The new “Add Encounter Type” functionality is a single-select list that matches existing fields within the Add/Edit Notes modal.
    • “Encounter Type” auto-populates if a clinician edits a previously-submitted note.
    • Clinicians can select from these Encounter Types: 
      • Equipment Set-up (RPM-99453)
      • Device Supply, Summary of services (RPM-99454)
      • Patient Communication (RPM-99457, RPM-99458)
      • Consult/establish care plan or care plan review (CCM-99487)
      • Extended consultation, establish/review care plan (CCM-99489)
      • Minimum 20 minutes of care plan review (CCM-99490)


CC 1.3 - Select Encounter Type



New Feature: PatientConnect Mobile Consent Form Reset

  • Clinicians now have the ability to reset a PatientConnect Mobile user’s consent form status. This can be done through the ClinicianConnect “Reset Metrics” button.
  • If a clinician resets a patient’s consent form, the PatientConnect Mobile app will prompt the patient to complete the form again.


CC 1.4 - Reset Patient Metrics



Improvement: Tab-Based Redesign Of Inventory Page

  • ClinicianConnect users now see their Inventory page organized into two tabs:
    • Overview
    • Tablet
  • The Tablet tab will only appear if a user has tablets enabled in their environment.
  • The Overview and Tablet tabs house all the information present in the previous layout.
    • The Overview tab displays cards for Total Tablets, Total Assigned Tablets, Total Unassigned Tables, and Active PC Mobile Licenses
    • The Tablet tab includes your Device Inventory table


CC 1.5 - Tabs Layout



Improvement: UI/UX Design and Functionality Within Inventory Page Tabs 

  • The Overview tab is responsive and the cards stack vertically if a user reduces their window size, keeping information visible.
  • Refinement to the Tablet tab’s column nomenclature, order, and functionality, in addition to added row striping, increases user understanding and readability.
  • Enhanced the Inventory page’s CSV export functionality.


CC 1.6 - Tabs Layout Responsive



Improvement: Applying Overview Tab Filter Automatically Shows In Tablet Tab

  • If users select a filter on the Overview tab, it will automatically send the user to the Tablet tab and apply the filter to the Device Inventory.



Improvement: Filters Added To “Tablet” Tab

  • The Tablet tab now features extensive filter capabilities, based upon the tab’s displayed columns.
  • The filters include Device, Assigned Patient, Device Subgroup, Activity, and Duration (0-7 days, 8-14 days, 15-30 days, 31-90 days, > 90 days).
  • Selecting a filter on the Overview tab applies that filter to the Tablet tab. Filters are structured to match column order and title.


CC 1.7 - Device Inventory Search



Improvement: Inventory Overview • “Maximum Licenses” Note

  • Users will now see their “Maximum Licenses” below their PC Mobile Active Licenses, if applicable for their organization.
  • Any organization with unlimited licenses will not see this text present.


Improvement: Dropdown Menu Multi-Selection Tool

  • When selecting multiple options within a filter, users will now see a “string” layout counting the number of selections rather than “pill boxes” doing so.
    • This selection tool refinement appears throughout ClinicianConnect on the following pages: 
      • Add Patient
      • Add/Edit Clinician
      • Patient Settings
      • Reports Tab
      • Device Inventory Table (Tablet Tab)
  • Additionally, a search function now exists within a multi-selection dropdown menu if the list contains 10 or more options.


CC 1.8 - Device Search Bar



Improvement: Integration with Tableau

  • HRS is now partnered with Tableau, a visual analytics platform, for reporting.
  • Users see optimized reporting click paths as a result of this integration.
  • Population Reports and Patient Reports page parameters will now show Tableau’s offerings.


Bug Fixes

  • Rectified minor issues impacting ClinicianConnect, PatientConnect Mobile, and PatientDirect, resulting in improvements to platform functionality and user experience.

July 27, 2021

ClinicianConnect 1.91 improves the user’s experiences with ClinicianConnect via updates to, and bug fixes for, the Alert Dashboard. New risk alert categorizations provide clinicians’ with alert prioritizations while multiple improvements to the user interface refine the presentation of patient information.


Improvements: Alert Dashboard Risk Alerts Categorizations

The Alert Dashboard’s Risk Alerts now groups risks to suit clinician workflows, including updates to improve categorization and arrangement.

  • Risk alert categorizations group patients into High Risk Alerts or Medium Risk Alerts, and account for patient Non-Adherence as well: 
    • High Risk: Patients with the most urgent attention needs, based on patient-submitted metrics
    • Medium Risk: Patients with a medium level of attention needed, based on patient-submitted metrics
    • Non-Adherence: Patients who have not submitted metrics within the timeframe defined on the risk alert. Non-Adherence can be defined as High Risk Alerts and/or Medium Risk Alerts.
  • There are two subcategories within High Risk Alerts and Medium Risk Alerts, as well as Non-Adherence Alerts
    • Symptoms comprise patient survey responses
    • Biometrics contain all additional metric responses
  • Combinations of the risk alert categories and subcategories create the 5 Alert Dashboard Risk Alert groupings:
    • Biometrics and Symptoms (High Risk)
    • Biometrics Only (High Risk)
    • Symptoms Only (High Risk)
    • Biometrics and/or Symptoms (Medium Risk)
    • Non-Adherence (High and Medium Risk)
  • Patient appearance in the Alert Dashboard table prioritizes the patient’s most urgent status(es). As an example, a patient with at least one High Risk Alert - and also at least one Medium Risk Alert for the same alert type that day - flags as high risk and appears under the High Risk category. The patient’s risk level-specific and group-specific alerts are present there.


PD 1.1 - Risk Alert Categories


Improvements: Alert Dashboard Icon Prioritization

A patient’s Alert Icons now only display for the specific metric(s) within the risk alert level triggered by the patient’s submitted responses. This helps users identify a patient’s risk alert information as an icon will only display if the patient has a corresponding High Risk or Medium Risk metric.

  • Biometrics and Symptoms (High Risk) only shows alert column icons that are high risk
  • Biometrics Only (High Risk) specifically shows high risk biometric icons and only shows Biometrics-specific icons
  • Symptoms Only (High Risk) specifically shows high risk symptoms icons and only shows Symptoms-specific icons


Improvements: Alert Dashboard User Interface

  • The 5 categories of Risk Alerts now include title updates and feature tool-tips. These improve users’ information discernibility and add detail.
  • When two columns are necessary to show all Risk Alerts, the three High Risk alert groupings will appear in the left column while Medium Risk and Non-adherence groupings will appear in the right column.
PD 1.2.1 - BnS High Risk PD 1.2.4 - BnS Medium Risk
PD 1.2.3 - Symp High Risk PD 1.2.5 - Non-Ad HnM Risk



Improvements: Alert Dashboard Column Headers, Filters, and Number of Entries

  • Renamed the dashboard’s Alert column to “Alert Time” and added the timezone set by clinicians as their timezone. This notes the time of alert as it relates to the clinician 

PD 1.3 - Alert Time


  • Improved your experience using dropdown menus and filters through specific language updates. These include:
    • Adjusted the list titles for Status(es), Subgroup(s), Clinician(s), and Device(s)
    • The removal of PC Voice from the Devices dropdown menu
    • The alphabetization of the Select Clinician(s) and Select Subgroup(s) dropdown lists


PD 1.4.1 - Status


PD 1.4.2 - Subgroup


PD 1.4.3 - Clinicians


PD 1.4.4 - Devices



  • Users no longer see the Number of Entries for each of the 5 categories of Risk Alerts color-coded and presented in the upper-left corner of each category.


PD 1.5 - Entries


Bug Fixes

  • Improvements to ClinicianConnect overall UI/UX and the alert dashboard’s functionality

June 30, 2021

ClinicianConnect® Web Portal Version 1.90 enhances your telehealth experience through the addition of multiple new features and the improvement of functionality across key areas. 

Feature introductions include advancements to the Medication Interface and the ability for users to assign Multiple Clinician Subgroups. Clinician users also see an improvement in patient profile survey operability, an adjustment of a Historical Data key term used going forward, and various bug fixes.


New Features: ClinicianConnect® Medication Interface

The ClinicianConnect® Medication Interface offers users even greater navigational capabilities in Version 1.90. These new features improve upon user experiences and how you can utilize features to create the best clinician and patient experiences possible. 

New features to the Medication Interface include:

  • The Medication Reminders Table now offers sort, search, and paginate functions. These help users find, edit, and add medication reminders to a patient’s Care Plan.
  • You can also view a list of a patient’s used and unused medication time slots as part of the Medication Reminders Table. Users automatically see six chronological Reminder Time Slots for each patient. The time of day displays for slots in-use (e.g. 8:00 AM) and “Unused” displays for available time slots.1.1-Sort-Search-Page-Med-Rem-Tbl


  • The addition of three button-based filters provides improved medication list navigation. You can now select from three categories when reviewing a patient’s medication history: Show All, Active Only and Expired Only.
    • Show All displays all active and expired medication assigned to a patient
    • Active Only displays only those medications currently assigned to a patient
    • Expired Only displays only those the medications previously assigned, but no longer active, for a patient 1.2-Act.Exp.All-Sort-Buttons


  • In order for users to more efficiently manage patient medication reminders, the ability to bulk update all medications assigned to a time slot is now available. You will receive a message prompt stating the time slot “Change will affect [#] medications in the table below.
    • It is important to note that only a patient’s active medications can fill these six time slots. Times previously assigned to currently-expired medications are ignored. 1.3-Bulk-Change-Med-Timing


New Features: Multiple Clinician Subgroups

ClinicianConnect® now offers you the ability to assign users to multiple clinician subgroups. This impacts the appearance of specific pages and windows, and how you interact with them, including Profile Settings, Add Patient, Assign Clinician, Add a Clinician, and Edit Clinician. An explanation of each follows:

  • Profile Settings: A clinician user’s Profile Settings page now displays all subgroups the clinician is assigned to.2.1-Prof-Settings-Subgroups
  • Add Patient: If a clinician user appears in multiple subgroups, and creates a new patient profile through the Add Patient window, the user can assign the new patient to a desired subgroup that the clinician user is also assigned to. 2.2-Add-Pat-Subgroup


  • Assign Clinician: If you reassign a patient to a clinician with multiple subgroups, you can now select from that clinician’s subgroups and assign the patient to the proper subgroup via the Assign Clinician window. Screen Shot 2021-06-30 at 11.51.58 AM


  • Add a Clinician: Moderators can add clinicians and assign subgroups for the clinician through a dropdown list within the Add a Clinician window. 2.4-Add-Clinician


  • Edit Clinician: Moderators are able to add or modify clinicians’ assigned subgroups through the Edit Clinician window. 2.5-Edit-Clinician


Improvement: Removing Risk Level From Patient Profile Survey Questions

  • ClinicianConnect® users now have the ability to remove high or medium risk levels for individual survey questions on a patient profile. Previously, switching the risk level to null or blank would not save the empty value upon refreshing the page.


Improvement: Terminology

  • You’ll notice a terminology update to a Historical Data View key term in order to better reflect the status of a patient’s profile. You will now see “Pending Deactivation” in place of “Discharged” when a patient’s profile is placed into a Pending Deactivation status.


Bug Fixes

Your ClinicianConnect® experience improves through issues fixed within ClinicianConnect Version 1.90:

  • Took care of some bugs in PatientConnect Voice and ClinicianConnect
  • Minor ClinicianConnect UI/functionality improvements
  • Minor EMR functionality improvements