Nashoba Nursing Service and Hospice (NNSH), a progressive home healthcare, palliative, and hospice agency, has recently adopted telehealth technology from Health Recovery Solutions (HRS). NNSH officially partnered with HRS in April 2018 in order to improve remote care for patients with chronic conditions. By using telehealth to establish more touchpoints with patients, NNSH hopes to prevent and reduce hospital readmissions.
Patients participating in the telehealth program are provided with 4G tablets pre-loaded with HRS software. The tablets are paired with Bluetooth biometric devices that allow patients to seamlessly capture important physiological data, such as blood pressure, weight, heart rate, and glucose levels. The patient information is automatically transmitted to the tablet and electronically delivered to the patient’s nurse, allowing clinical staff to quickly address any abnormalities or changes in medical status.
NNSH decided to partner with HRS due to the software’s ease of use for patients and clinicians. The patient-friendly display and the ability to text and video call patients are used to improve patient communication and participation. Patient engagement is also enhanced through the software’s daily medication reminders and disease specific educational content.
The HRS software allows the clinicians at NNSH to identify high risk patients and intervene early, thus reducing avoidable readmissions and emergency department visits. Denise Sawyer, RN, Clinical Director at NNSH, states, “Our patients are thrilled that we can now be in contact with them on a daily basis. We are excited to use this technology solution to better communicate with patients and improve overall outcomes. Our decision to introduce HRS telehealth is a reflection of our commitment to our patients and the care we provide.”
Alex Ellis, Director of Operations at HRS adds, “Nashoba Nursing Service and Hospice has demonstrated steadfast dedication to their patients through the establishment of this telehealth program. The clinicians clearly put their patients first and they are using the technology to improve the patient experience. We are honored to have been chosen as NNSH’s telehealth partner and we are excited to be a part of their growth and success”