Emergency Department Diversion and Triage Telehealth Program

Provide care to patients in the comfort of home while maximizing hospital and staffing resources

Why Launch an ED Diversion and Triage Program?


Health Recovery Solutions’ Emergency Department (ED) Diversion and Triage Program serves as a blueprint for how to strategically apply telehealth and remote patient monitoring (RPM) services to divert patients from the ED. For hospitals and health systems, the ED Diversion and Triage program outlines the critical steps necessary to rapidly deploy and efficiently utilize telehealth and RPM services.

  • Support Staff and Reduce Nursing Burnout
    Address the staffing shortage in your organization by allowing patients to be treated at the appropriate level of care. Triage patients and allow them to recover at home with the support of telehealth and RPM, connecting them to a provider. Decreasing ED surges allows staff to treat the most acute patients at the right time and manage staff shortages. Monitoring patients' at-home recovery will reduce the number of unnecessary ED visits and rehospitalizationsultimately decreasing the strain on hospital staff.
  • Address Hospital Capacity
    Reduce daily operational costs and conserve critical resources, such as personal protective equipment. Ensure the highest acuity patients receive the appropriate care and resources necessary, and elective services remain available.
  • Keep Patients in Network and Connected to Care
    Connect patients to their providers through telehealth and RPM to increase care plan compliance and patient satisfaction. Patients that are more connected to their provider establish a relationship and trust that make them more apt to take the advice of the provider if a future intervention is needed. This relationship keeps patients engaged in their health and connected to all the services offered in your health system.

Meet with our experts to discuss HRS' ED Diversion and Triage Program

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