NVNA and Hospice delivers high-quality care in the comforting environment of a patient’s home. In 2020, NVNA and Hospice celebrated 100 years of providing quality, certified home and hospice healthcare to communities across eastern Massachusetts (MA) and earned five stars in patient satisfaction.
The ability to provide clinical virtual support and rapid multidisciplinary oversight to our patients was critical to our success during this COVID19 pandemic.
Cheryl Meyer Nelson, PT, MPH, GHC, CDP Clinical Manager Telemedicine Department
In February 2020, Massachusetts recorded its first case of COVID-19. By mid-April, the state was averaging nearly 2,500 new cases per day. The rapid spread of COVID-19 and intensive care required for treatment placed strains on healthcare agencies already confronting numerous challenges including:
In 2018, NVNA and Hospice partnered with Health Recovery Solutions to expand their longstanding telehealth program. The program goals were to reduce hospital readmissions and to cut the cost of care. Initially, the most at-risk patients were enrolled in the program, which provided 24/7 clinical support.
At the onset of the COVID-19 pandemic—while confronting new and difficult challenges—NVNA and Hospice rapidly expanded their telehealth program, broadening patient eligibility, leveraging mobile solutions, and increasing utilization of virtual visits.
3 Ways HRS Helped Expand the Telehealth Program:
Throughout 2020, while facing extensive industry challenges and a global pandemic, NVNA and Hospice maintained an average 30-day hospital readmission rate of 5% across NVNA’s telehealth population. While drastically expanding the number of patient populations enrolled in the telehealth program, NVNA and Hospice received average patient satisfaction scores over 93%, with 90% of patients stating that they are more involved in their own healthcare as a result of the telehealth program.