PatientDirect Tracking Status Definitions

**HRS Warehouse Tracking Statuses**
Terms	Definitions
Shipped	This unit passed our quality assurance process. It will ship today.
Label Created	UPS Label has been created by the HRS Warehouse Team. UPS will schedule a pick-up.
Reprocessing	The HRS Warehouse Team received this unit at our warehouse. All devices were returned. This unit will become available for shipment once our warehouse team cleans and re-kits it.
Missing Equipment	The HRS Warehouse Team received this unit to our warehouse. One or more devices were not returned. A member of the warehouse team will follow up with additional details. This unit will become available for shipment once our warehouse team cleans and re-kits it.
Available	This unit completed the re-kitting process. It is available for shipment.

**UPS (United Parcel Service) Tracking Statuses**
Terms	Definitions
Order Processing	UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
In Transit	Your shipment is moving within the UPS network and should be delivered on the scheduled delivery date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
Out for Delivery	The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
Delivered	The shipment has reached its destination, and the date and time of delivery have been recorded. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.
Request Completed	UPS completed your delivery more than two weeks ago. This status appears in place of “Delivered” two weeks after delivery completes.
Delay Encountered	Your shipment is currently within the UPS network; however, an unforeseen event occurred which could result in a change to the scheduled delivery date. Example reasons for a delay include severe weather preventing delivery or the recipient being unavailable to sign for the package. If a change in delivery date occurs, the tracking status will be updated to reflect the new delivery date.
Status Unavailable	The status of your shipment is currently unavailable. This may mean UPS has not yet processed your order. Statuses update hourly. Please check back later for an update on your shipment.