NVNA and Hospice Decreases Readmissions, Improves Patient Satisfaction

By Tess Meehan, MHA

Throughout 2020, while facing extensive industry challenges and a global pandemic, NVNA and Hospice maintained an average 30-day hospital readmission rate of 5% across NVNA’s telehealth population. While drastically expanding the number of patient populations enrolled in the telehealth program, NVNA and Hospice received average patient satisfaction scores over 93%, with 90% of patients stating that they are more involved in their own healthcare as a result of the telehealth program.

 

Tags: Case Study, Home Health & Hospice, Readmission reduction, Outcomes, Program Types

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