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Employee Spotlight: Lior Idan
Product Support Engineer
Product Support Engineer
The role of a Support Engineer can be characterized by the responsibilities to support both the internal and external functions of HRS. Each day consists of providing our diverse client base, consisting of clinicians, care providers, and even patients with technical support and platform knowledge in a thorough and compassionate manner. One morning I might find myself remotely walking a new patient through the installation process and explaining how easy it is for their nurse to keep tabs of their well-being. Soon after, the Support Team and I may be hard at work creating a uniquely curated platform for a new client based on their patients' specific needs. The next thing you know, we're coordinating a shipment with the help of our Logistic's Team and our clients. No two days are alike, and each day brings new and exciting challenges that help contribute to the business's success at such a pivotal time for Telehealth.
What is your favorite thing about working at HRS?
My favorite thing about working at HRS is the support that each member of the HRS team has for each other. Everyone is always eager to talk and open to listen to each other. In particular, the Technical Support team holds all day Zoom sessions to ask any question at a moment's notice.
Every time that we test Video Calling with a patient is always such an eye opening experience. Oftentimes it is a patient's first time video calling. It is amazing to see first hand how our technology makes such a profound impact on our patients.
Outdoors taking pictures! You can find me in the city or deep in a forest taking pictures of everything!
