Client Success Manager

HRS is looking to add a new Client Success Manager (Account Manager) to our Client Success team. This position will work collaboratively with clients to establish successful telehealth and remote patient monitoring programs around the country. Please attach a resume in order to be considered for this position.

 This is a full-time position based in Hoboken, NJ.

Who you are

Our ideal candidate is someone who has a bachelor’s degree from a 4-year university and 1-4 years of relative work experience, preferably in an account management or sales-type role. You have a sales-driven attitude, outstanding professional communication skills, and experience working in either the clinical or business ends of healthcare.   

What you’ll be doing

• Be the primary point of contact and build long-term relationships with customers
• Manage accounts independently throughout full client life cycle
• Manage implementation planning and strategy of new clients
• Provide in-person and virtual training for all HRS products to clients and partners
• Learn about the post-acute space and develop expertise on industry trends and topics
• Develop best practices for telehealth, remote patient monitoring and HRS system utilization
• Engagement expert – focus on growth of accounts
• Create effective ROI analysis for your clients
• Create strategic program structures that position telehealth programs for success
• Advocate for client needs within HRS and ensure highest level of customer service is maintained
• Work collaboratively with Client Success & other internal teams to build knowledge and improve processes

What we’re looking for

• Strong communication skills in all aspects (phone, email, presentations, in-person)
• Ability to communicate effectively throughout all levels of an organization, from C-suite executives to clinicians
• Ability to work independently
• Ability to adapt quickly and prioritize effectively
• Team oriented
• Positive and personable
• Represent HRS and be a face of the company
• Ability to manage client expectations and inspire confidence
• Willing to meet sales-driven KPI’s
• Passionate about advocating for clients and building successful programs
• Eager to learn and grow knowledge of healthcare space
• Attention to detail
• Willing to travel monthly for client implementations and in-person meetings
• Comfortable with Salesforce, Microsoft Office Suite

What we offer

• Competitive salary commensurate with experience
• Flexible hours and work environment
• Paid vacation
• Medical, dental, vision, disability and life insurance packages to fit your needs
• Flexible spending account for medical, commuter benefits
• 401(k) savings plan
• Unlimited snacks, coffee, and drinks
• Employee events and catered team lunches
• Kegerator
• ZogSports Team
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

 

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.